Techpeople247, an innovative leader in providing IT services and consultancy solutions within the recruitment sector, is seeking a highly skilled Service Delivery Specialist. This individual will play a key role in driving service excellence, managing client relationships, and overseeing the successful delivery of IT services and talent acquisition solutions.
We are looking for a dynamic professional who excels in business development, client management, and service delivery optimization. If you have a strong background in IT services, recruitment consultancy, and customer success, this role will give you an excellent opportunity to make an impact within a fast-growing company.
Key Responsibilities
As a Service Delivery Specialist, your responsibilities will include:
- Client & Market Development:
- Identify and secure new business opportunities within the recruitment industry for our IT services and consultancy solutions.
- Develop and execute strategic business plans that align with the company’s goals to expand market share and attract new clients.
- Client Relationship Management:
- Build and maintain long-lasting relationships with key decision-makers in recruitment firms, talent acquisition teams, and other relevant industries.
- Serve as a trusted advisor by identifying clients’ needs and providing tailored IT services and consultancy solutions.
- Service Delivery Excellence:
- Collaborate with internal teams (e.g., recruitment, marketing, IT, and delivery) to ensure the timely and successful delivery of services to clients.
- Track project progress, ensuring smooth implementation and execution while maintaining quality standards.
- Sales & Revenue Generation:
- Meet and exceed sales targets by converting leads into revenue-generating contracts.
- Track and report on sales performance and business development activities to monitor pipeline status.
- Market Research & Analysis:
- Conduct market research to stay informed about industry trends and competitive landscape.
- Identify market gaps, sales opportunities, and new business channels.
- Client Interaction & Communication:
- Represent Techpeople247 at industry events, client meetings, and conferences to strengthen client relationships and brand visibility.
- Provide regular updates on project status, customer satisfaction, and business development progress.
- Ensure clients understand the value of our services and how they can benefit from our solutions in optimizing their recruitment processes.
Qualifications
The ideal candidate will meet the following qualifications:
- Bachelor’s degree in Business, Information Technology, or a related field (or equivalent work experience).
- 3-5 years of proven experience in business development within IT services, consultancy, or the recruitment sector.
- Strong understanding of recruitment processes and how IT solutions enhance talent acquisition.
- A proven track record of meeting or exceeding sales targets and generating revenue through strategic business development efforts.
- Excellent communication, negotiation, and consultative sales skills, with experience engaging C-level executives.
- Proficiency in CRM tools (e.g., Salesforce) and MS Office Suite (Word, Excel, PowerPoint).
- Self-motivated, results-oriented, and able to effectively manage multiple projects in a fast-paced environment.
- Ability to provide executive-level support and engage with clients to understand their technology and talent acquisition needs.
Benefits
Working with Techpeople247 offers several benefits to help you grow:
- Competitive salary and performance-based incentives.
- Opportunity for career growth within an expanding business that specializes in IT services and recruitment.
- Exposure to industry-leading technologies and consultative sales approaches.
- An environment that values innovation, teamwork, and results.
- Collaborative work culture, where contributions are recognized and growth is supported.
Application Instructions
Interested candidates are encouraged to submit their CV using one of the following methods:
- Email: (email address provided in the image).
- Apply online through Techpeople247’s website.
Make sure your CV clearly reflects your experience in business development, IT services, and recruitment consultancy. Shortlisted candidates will be contacted for further interviews.
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