M&P Express Logistics, formerly OCS, is a leading logistics and courier service provider in Pakistan and globally. With over 3,400 employees, 1,600+ local locations, and 210 international locations, M&P delivers millions of packages annually while serving over 10,000 corporate clients. As Pakistan’s first FedEx Authorized Ship Center (FASC), we pride ourselves on ensuring efficient, reliable, and customer-oriented logistics solutions.
We are looking for a proactive Team Leader Operations in Gujranwala to oversee day-to-day operations, improve processes, and deliver exceptional service to our customers.
Responsibilities
- Manage daily operations to ensure smooth logistics and courier activities.
- Lead and motivate a team, monitoring their performance and providing necessary training or coaching for improvement.
- Maintain a focus on customer satisfaction by addressing client inquiries, complaints, and ensuring timely deliveries.
- Utilize analytical skills to assess operational bottlenecks and identify opportunities for improvement.
- Implement and monitor operational procedures in compliance with company policies.
- Coordinate with cross-functional teams to achieve performance goals and improve workflow efficiency.
- Prepare performance reports and operational updates for management review.
- Ensure adherence to health, safety, and regulatory guidelines in logistics operations.
- Manage priorities under pressure and resolve operational challenges effectively.
Qualifications
- Proven experience in Operations Management or similar roles within the logistics or transportation industry.
- Strong leadership and people management skills with the ability to lead a team efficiently.
- Excellent problem-solving abilities and ability to perform under pressure.
- Strong analytical skills to evaluate processes and implement improvements.
- Exceptional communication and interpersonal skills to manage internal teams and clients effectively.
- Ability to meet deadlines while ensuring high-quality outputs.
- Proficiency in MS Office Suite, particularly Excel, Word, and PowerPoint.
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or related fields.
- (Any additional certifications or experience will be discussed during the interview.)
Benefits
- Competitive salary package based on experience.
- Performance-based incentives and career growth opportunities.
- Health insurance and other benefits as per company policy.
- Opportunity to work in a leading logistics company with a strong reputation in the market.
- A supportive and professional working environment focused on growth and collaboration.
- Training and development opportunities to advance your skills.
Application Instructions
Interested candidates are requested to submit their updated CV to the email address provided in the image. Please include details of your:
- Relevant work experience in logistics, operations, or team leadership.
- Qualifications, certifications, and key skills relevant to operations management.
Alternatively, candidates may apply online through our official company website. Only shortlisted candidates will be contacted for interviews.
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