Adex Soft Solutions is a leading technology firm specializing in innovative software solutions for eCommerce and the telecom industry. We are currently seeking a dedicated and technically skilled L1 Support Analyst to join our team in Lahore, Punjab. This is an exciting opportunity for individuals passionate about providing exceptional technical support and troubleshooting within a challenging, fast-paced environment.
Key Responsibilities
- Support Operations: Provide first-level support for production systems in eCommerce and telecom applications.
- System Monitoring and Troubleshooting: Monitor systems and resolve production issues with basic SQL/PLSQL, Unix commands, and XML log parsing.
- Headless eCommerce Support: Deliver specialized support for headless eCommerce platforms.
- Collaboration: Work closely with cross-functional teams to ensure system stability and resolve user concerns efficiently.
- Incident Management: Log, track, and escalate issues as necessary to minimize downtime and ensure resolution.
- Documentation: Maintain detailed records of incidents, troubleshooting steps, and solutions for future reference.
Required Qualifications
- Minimum of 2-3 years of experience in system production support roles.
- Knowledge and hands-on experience with SQL/PLSQL and Unix systems.
- Familiarity with XML and log file parsing for error identification.
- Experience in the telecom domain and headless eCommerce platforms is highly preferred.
- Strong problem-solving and analytical skills.
- Excellent communication skills and customer-oriented mindset.
- Ability to handle and prioritize multiple tasks under tight deadlines.
Preferred Qualifications
- Previous experience with monitoring and troubleshooting production systems in a dynamic environment.
- Knowledge of APIs, integrations, and backend support systems.
- Understanding of ITIL processes and standards is a plus.
Benefits
- Competitive salary package tailored to your experience.
- Professional development opportunities to enhance your skill set.
- A collaborative work environment with exposure to advanced technologies and tools.
- Opportunities to grow your career in the IT, telecom, and eCommerce domains.
Application Instructions
Interested candidates should submit their CV, highlighting relevant work experience, certifications, and technical skills, to contact@adexsoftsolutions.com. Please ensure your CV clearly demonstrates your expertise in areas such as system support, SQL, Unix, and eCommerce platforms.
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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