CrecenTech Systems Private Limited, a dynamic and innovative company, is seeking a motivated and results-oriented Customer Success Specialist to join our team. This role is pivotal in ensuring maximum efficiency in client success operations, maintaining exceptional customer service standards, and contributing to the overall growth of the organization.

We are committed to providing a supportive work environment with opportunities for professional growth, attractive benefits, and a work-life balance.

Key Responsibilities

Client Success Operations

Develop objectives and strategies to enhance client success activities.
Analyze client success data to identify trends and optimize resources for efficiency and satisfaction.
Conduct effective resource planning for people and technology to maximize productivity.
Take ownership of preparing reports for different departments and upper management.

Team Support and Leadership

Ensure team members meet service standards and implement corrective actions when necessary.
Provide training and coaching to staff to uphold high-quality customer service.
Communicate company policies, procedures, and best practices effectively to representatives.

Customer Interaction and Process Improvement

Monitor and improve customer interactions, including ordering, telephone handling, and other processes.
Evaluate performance using metrics such as accuracy and call-waiting time.
Take on additional tasks to support team and client operations, ensuring seamless service delivery.

Budgeting and Financial Analysis

Assume responsibility for budgeting, tracking expenses, and performing financial analyses such as cost-effectiveness evaluations.

Qualifications

Education and Certification

Bachelor’s degree in a relevant field is preferred; advanced degrees are an advantage.
Certified Customer Success Manager (e.g., CCSM) or equivalent certification is a plus.

Experience and Skills

Minimum 4 years of supervisory or client management experience in a call center or similar environment.
Proficiency in MS Office and call center software/equipment.
Strong understanding of customer service metrics and performance evaluation.
Solid skills in reporting, budgeting, and basic financial analysis.
Exceptional communication, organizational, and leadership skills.
Positive attitude with patience and problem-solving abilities.

Employee Benefits

CrecenTech Systems values its employees and offers an attractive package:

13 Salaries Per Year
At least 2 Bonuses Per Year (Eid Bonus)
Monthly Allowances: Punctuality, Inflation, and Performance-Based Bonuses
Leave Benefits:
- 12 Casual Leaves
- 10 Medical Leaves
- 10 Annual Leaves with Encashment Options
Family-Friendly Policies: Maternity/Paternity Leave and Wedding Allowance
Financial Support:
- Provident Fund
- Loan Against Provident Fund
- Emergency Allowance
Special Perks:
- Double Salary on Gazetted Holidays
- Daily Company-Provided Meals
- Gaming Facility
Work-Life Balance:
- 5 Days a Week
- Dedicated Training and Career Development Opportunities
Fun Activities: Birthday Celebrations, Office Gatherings, and Trips

Work Schedule

Timings: 6 PM to 3 AM (Evening/Night Shift)
Location: On-site at Link Road Model Town, Lahore

Application Instructions

Interested candidates should submit their CV with relevant work experience, qualifications, and certifications

Author
Recent Posts

Asad Hameed

Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.

Customer Success Specialist