Focusteck is seeking a proactive and eager-to-learn Associate Odoo ERP Functional Consultant to join our team. This is a full-time on-site role based in Lahore, where you will be supporting clients in the effective use and functionality of the Odoo ERP system. As an associate, you will gain hands-on experience in ERP support and functional consulting. You will work closely with both clients and the technical team to ensure the system runs smoothly, addressing any issues that arise.
Key Responsibilities
- Functional Support: Provide ongoing functional support for the Odoo ERP system to ensure its effectiveness and user satisfaction.
- Client Collaboration: Work closely with clients to ensure the smooth execution of their day-to-day activities within the Odoo ERP system.
- Ticket Management: Monitor, track, and resolve support tickets raised by clients, addressing issues in a timely manner.
- System Troubleshooting & Updates: Troubleshoot technical issues related to ERP functionality, guide users, and ensure timely system updates.
- Documentation & Reporting: Assist in documenting ERP processes, support cases, and system enhancements to improve future service efficiency.
- Configuration & Enhancements: Participate in the configuration of the system and provide recommendations for system improvements.
- Team Collaboration: Work with the technical team to diagnose and resolve ERP-related issues, supporting new implementations or configurations when needed.
Qualifications
Educational Requirements:
- ACCA Finalist/CA (Intern), ACMA, or Bachelor’s in Computer Science.
Technical Skills:
- Basic understanding of ERP systems; prior exposure to Odoo ERP is a plus.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
- Familiarity with basic troubleshooting practices and technical support is advantageous.
Soft Skills:
- Excellent communication and interpersonal skills for working with clients and team members.
- Ability to manage and prioritize multiple tasks effectively in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
Preferred Experience (but not required):
- Any previous internship or hands-on experience in ERP support, IT support, or business process management is a plus.
Other Requirements:
- Willingness to learn, adapt, and work in a dynamic and evolving environment.
- Strong organizational skills and the ability to effectively document processes.
Benefits
- Professional Growth: Opportunity to gain valuable hands-on experience in ERP support and consulting.
- Work Environment: A dynamic, fast-paced environment with opportunities to learn and grow in the ERP space.
- Collaborative Team: Work with a supportive team dedicated to training and advancing your career.
- Flexible Working Hours: (Discuss during the interview, if applicable).
- Career Advancement: Access to growth opportunities as part of an evolving and innovative company.
Application Instructions
Interested candidates should submit their CV to the email address provided or apply online through our website. Please ensure your CV includes:
- Relevant work experience, including any internship experience related to ERP systems, IT support, or business process management.
- Educational qualifications, including certifications in accounting or computer science.
- Technical proficiency, especially familiarity with Microsoft Office and any ERP system (specifically Odoo, if applicable).
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