Are you passionate about providing outstanding customer support? G&M Salon Apparel is seeking a Customer Service VA to join our rapidly growing team. In this role, you will be the key point of contact for our valued clients, providing friendly, professional, and efficient customer service. You will work remotely and help to enhance the customer experience by resolving inquiries, ensuring satisfaction, and building long-term relationships.

Responsibilities

As a Customer Service VA, you will:

Provide Exceptional Service: Handle customer inquiries and issues promptly and effectively across phone, email, and chat channels.
Troubleshoot and Resolve Issues: Address and resolve customer concerns, ensuring satisfactory solutions are delivered in a timely manner.
Personalized Support: Engage with customers to understand their needs and provide tailored assistance, building rapport and trust.
Gather and Report Feedback: Collect feedback from customers to identify service improvements and report key insights for strategic decision-making.
Collaborative Work Environment: Collaborate with team members to share insights and contribute to fostering a positive, efficient workplace culture.

Qualifications

Required Skills and Experience

Experience: 1-2 years of experience in customer service, support, or a related field.
Communication Skills: Excellent written and verbal communication with a strong customer-oriented mindset.
Technical Tools: Familiarity with customer support tools such as Zendesk, Freshdesk, or similar (preferred).
Professionalism: Ability to maintain a calm demeanor and handle challenging situations with patience and professionalism.
Technical Proficiency: Comfortable using CRM systems, eCommerce platforms, and proficiency in Excel or Google Sheets for data tracking and reporting.

Internet Requirements

Internet Speed: Personal PC or laptop with a minimum of 15 Mbps (both upload and download speed).
Backup Internet: A backup connection of 10 Mbps required upon hiring for a stable work setup.

(Further qualifications and expectations may be discussed during the interview.)

Benefits

Competitive Salary: Starting at $3-4 USD per month.
Health and Dental: Coverage for health and dental expenses.
Paid Time Off: Enjoy paid time off for rest and relaxation.
Performance-Based Incentives: Rewards for excellent customer service performance.
Remote Setup: Full-time, permanent remote position offering flexibility.
Company Swag Kit: Receive company merchandise to represent your team!

Application Instructions

If you’re enthusiastic about customer care and eager to make an impact in a fast-growing company, we’d love to hear from you!

To apply:

Paste the following link into your browser: https://bit.ly/cs-application-link.
Use application code JAZZHR when prompted.
Ensure your CV highlights relevant work experience, qualifications, and certifications.

Author
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Asad Hameed

Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.

Customer Service VA