Tech Vantage Innovation is a forward-thinking company in the business of providing sales and customer service solutions for inbound and outbound campaigns. We are seeking a dynamic and motivated Call Center Representative to join our team. The primary focus of this role will be on handling billing campaigns, promoting new services, generating sales leads, and ensuring exceptional customer interactions. If you have excellent communication skills and a passion for customer service and sales, we invite you to apply and be part of our growing team.
Key Responsibilities
As a Call Center Representative, your responsibilities will include:
- Customer Inquiries and Support:
- Handle inbound calls for billing-related issues, providing accurate and timely support to customers.
- Assist customers in understanding their billing statements and resolving payment inquiries or discrepancies.
- Sales and Lead Generation:
- Promote products and services to existing customers, aiming to generate sales and expand accounts.
- Make outbound calls to prospective customers to introduce new services, answer questions, and schedule appointments.
- Actively identify sales opportunities during customer interactions and successfully convert inquiries into sales.
- Appointment Scheduling:
- Schedule and manage appointments for the sales team, ensuring efficient follow-up with leads.
- Maintain accurate records of scheduled appointments, customer inquiries, and follow-ups.
- Customer Satisfaction:
- Resolve customer complaints promptly and professionally, ensuring customer satisfaction.
- Follow up with customers to ensure that their issues are resolved satisfactorily and enhance customer loyalty.
- Product and Service Promotion:
- Communicate promotional offers, new service packages, and discounts to potential customers.
- Work closely with the marketing team to ensure accurate and consistent messaging of promotions and offers.
- CRM and Reporting:
- Utilize the CRM system to log customer interactions, sales leads, follow-ups, and issues for future reference.
- Provide regular reports on sales activities, customer interactions, and billing-related tasks as required by the management.
Qualifications
Education:
- High School Diploma or equivalent (Required).
- Bachelor’s degree in any related field (Preferred).
Experience:
- Previous experience in call centers or customer service is a plus, but fresh candidates with strong communication skills are encouraged to apply.
- Knowledge of handling inbound and outbound campaigns is an advantage, especially related to billing and sales.
Skills:
- Fluent English communication skills (both written and spoken) to handle customer inquiries effectively.
- Excellent telephone etiquette and active listening skills.
- Ability to multitask and handle different types of customer issues simultaneously.
- Knowledge of basic sales techniques and lead-generation strategies.
- Ability to work with CRM tools and maintain accurate records.
- Strong problem-solving skills and the ability to resolve customer issues effectively.
Certifications:
- Any customer service, call center, or sales certifications will be considered an advantage.
Why Join Us?
- Career Development: Opportunities for training and professional growth in a fast-paced, customer-centric environment.
- Dynamic Work Culture: A supportive and collaborative team environment that encourages innovation.
- Competitive Salary: A salary package aligned with industry standards.
- Performance-Based Incentives: Additional earnings through sales commissions and meeting performance goals.
How to Apply
Interested candidates should submit their updated CV to email address or apply through the company website. Please ensure your CV includes:
- Relevant work experience in call centers or related customer service positions.
- Demonstrated sales experience or achievements in outbound campaigns.
- Certifications (if applicable) related to customer service, sales, or call centers.
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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