The Communitech is seeking a dedicated and proactive Client Support Officer to join our team in Rawalpindi. As a key point of contact for clients, you will play a vital role in ensuring customer satisfaction through effective communication, problem resolution, and efficient administrative support. This position is ideal for individuals with exceptional organizational skills, a knack for problem-solving, and a passion for client service.
Responsibilities
- Act as the primary contact for clients, swiftly responding to inquiries via email and phone with professionalism and accuracy.
- Maintain and update client records and databases with precision to ensure data integrity.
- Prepare and present detailed reports to management at the end of each shift, highlighting accomplishments and insights.
- Schedule and coordinate tasks for clients’ staff, ensuring timely and efficient operations.
- Adhere to and navigate company guidelines effectively to meet organizational standards.
- Perform various Control Room tasks to support operational activities and ensure smooth day-to-day functioning.
Qualifications
- Strong communication skills with the ability to interact effectively with clients and team members.
- Proficiency in data entry and record-keeping, with a high level of accuracy and attention to detail.
- Organizational skills to handle multiple tasks and prioritize responsibilities efficiently.
- Experience in customer support, administration, or a similar role is preferred (discuss during the interview).
- Ability to work rotational shifts and commute to Saddar, Rawalpindi daily.
Benefits
- Competitive salary package based on expertise and performance.
- Opportunity to work in a dynamic, supportive, and collaborative environment.
- Professional growth and learning opportunities (specific programs to be discussed during the interview).
- Hands-on experience in client support and operations management.
Application Instructions
Interested candidates are encouraged to apply by submitting their CV to hr@thecommunitech.com. Please ensure your CV includes:
- Relevant work experience.
- Qualifications and certifications.
Alternatively, you may apply online through our official website.
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
Latest posts by Asad Hameed (see all)
- Associate Product Manager (Scrum Master) – Join BoolMind in Lahore - January 23, 2025
- Sr. Factory Reporting & Operations Specialist – Haier Pakistan - January 23, 2025
- Senior Education Consultant – ABN Overseas Education - January 23, 2025
Apply for this job