Nationwide Enterprises is a dynamic and fast-growing organization committed to delivering exceptional customer support services. We are searching for enthusiastic and dedicated individuals to join our team as Customer Support Representatives. This position offers competitive compensation, uncapped incentives, and a promising career path. If you’re passionate about customer service and thrive in a collaborative environment, we’d love to hear from you!
Responsibilities
As a Customer Support Representative, you will:
- Provide excellent customer service via phone, email, and chat.
- Address and resolve customer inquiries, complaints, and issues in a timely and professional manner.
- Maintain detailed records of customer interactions using the company’s CRM software.
- Work collaboratively with team members to ensure customer satisfaction and support service excellence.
- Achieve performance targets and contribute to team goals.
- Provide product or service information to customers as needed.
- Stay updated on company policies, products, and services.
Qualifications
To be successful in this role, candidates should meet the following qualifications:
- Experience: 1-2 years of experience in customer support or a related role.
- Skills:
- Strong communication and problem-solving skills.
- Proficiency in spoken and written English.
- Ability to work effectively in a fast-paced environment.
- Technical Skills: Familiarity with CRM systems and basic computer operations.
- Education: High school diploma or equivalent (Bachelor’s degree preferred).
- Shift Availability: Must be comfortable working in the specified evening shift hours.
Benefits
Nationwide Enterprises offers a competitive package, including:
- Salary: PKR 40,000 to 60,000 per month (based on experience).
- Performance-based uncapped incentives and bonuses.
- Professional growth opportunities.
- Friendly and collaborative work environment.
- Other benefits to be discussed during the interview.
Application Instructions
Interested candidates are encouraged to apply today and take the first step towards a rewarding professional journey:
- Email your application to: kiran@nationwideenterprises.pk.
- Ensure your CV highlights your relevant work experience, qualifications, and certifications.
- Applications will be processed on a rolling basis, so submit your CV promptly to avoid missing out!
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