G&M Salon Apparel is looking for passionate, customer-focused individuals to join our team as Non-Voice/Voice Customer Support Agents. As an integral part of our growing customer support team, you will assist customers via voice (phone) and non-voice (email, chat) channels. Your primary role will be to handle inquiries, resolve concerns, and provide exceptional service, fostering long-lasting relationships with our customers.

Key Responsibilities:

Customer Support: Provide outstanding support through various channels, including voice (phone), email, and live chat.
Troubleshooting & Resolution: Address and resolve customer concerns, offering prompt solutions to any issues.
Personalized Assistance: Listen actively to customer needs, providing tailored assistance and ensuring a positive experience.
Feedback Gathering: Collect customer feedback to improve service quality and contribute to team strategies.
Team Collaboration: Work closely with team members to maintain a positive and efficient work environment, ensuring customer needs are met.
Data Management: Utilize tools such as Excel or Google Sheets to track, report, and monitor customer issues and responses.

Qualifications & Skills:

Experience: 1-2 years of experience in customer service or a similar field.
Communication Skills: Excellent verbal and written communication skills, with a customer-first approach.
Software Skills: Familiarity with support software such as Zendesk, Freshdesk, or similar platforms (a plus).
Problem-Solving: Strong problem-solving skills, with the ability to stay calm and resolve issues under pressure.
eCommerce/CRM Knowledge: Familiarity with eCommerce platforms or CRM systems is preferred.
Technical Skills: Proficiency in Excel or Google Sheets for data tracking and reporting.

Technical Requirements:

Personal computer or laptop with at least 15 Mbps internet speed for both upload and download.
A backup internet connection with a minimum of 10 Mbps will be required upon employment.

Benefits & Perks:

Competitive Pay: $3-4 USD per hour, depending on experience.
Paid Time Off: Enjoy vacation days and time for personal leave.
Health & Dental Insurance: Comprehensive coverage for you and your dependents.
Performance Bonuses: Incentive-based bonuses for outstanding performance.
Permanent Remote Work: Full-time remote position allowing you to work from anywhere.
Welcome Kit: A company kit to make you feel valued and part of the team.

How to Apply:
To apply for the position of Non-Voice/Voice Customer Support Agent, click the link below:

Application Link: https://bit.ly/cs-application-link
Application Code: JAZZHR

Author
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Asad Hameed

Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.

Non-Voice/Voice Customer Support Agent

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