Abacus Outsourcing is looking to hire energetic and customer-focused Customer Relationship Officers (CRO) to join our dynamic team in Lahore. If you are passionate about delivering exceptional customer service and want to be part of a leading BPO company working on night shifts for USA campaigns, this is your opportunity! We offer a competitive salary structure, including performance-based incentives, and a rewarding career in customer service.
Key Responsibilities
- Customer Service Excellence:
- Manage and respond to customer inquiries, providing helpful and efficient solutions.
- Build and maintain positive relationships with customers through clear communication and professional service.
- Issue Resolution:
- Address and resolve customer complaints or issues, ensuring satisfaction and retaining customer loyalty.
- Outbound and Inbound Communication:
- Handle a variety of customer requests through phone, email, and online chat platforms.
- Effectively convey information to customers, ensuring they are fully informed and engaged.
- Sales Support (if applicable):
- Engage with customers to promote services, follow up on inquiries, and provide product or service recommendations.
- Daily Reporting and Documentation:
- Maintain accurate records of all interactions with customers for future reference and team collaboration.
- Team Collaboration:
- Work closely with fellow team members to achieve company objectives and enhance the overall customer experience.
Qualifications
- Education:
- A Levels, Intermediate, or above.
- Experience:
- Previous customer service or BPO experience is a plus but not required. Fresh graduates with strong communication skills are also welcome to apply.
- Skills:
- Excellent verbal and written communication in English.
- Strong listening and interpersonal skills, with the ability to respond effectively to customer inquiries and concerns.
- Ability to work well in a team, meet deadlines, and perform under pressure.
- Good computer skills (MS Office proficiency is an advantage).
Benefits
- Competitive Salary:
- Basic Pay: PKR 60,000 per month
- Performance-Based Incentives: Up to PKR 15,000 per month based on individual achievements.
- Attendance Bonus:
- Attend at least 40 days within a 2-month period to earn an additional attendance bonus of PKR 20,000.
- Dynamic Work Environment:
- Join a vibrant, collaborative team dedicated to achieving customer satisfaction and business growth.
- Career Growth Opportunities:
- Be part of a company that values its employees, offering career development, skill enhancement, and leadership opportunities.
- Night Shift Flexibility:
- The role includes night shifts to cater to USA-based clients, offering a unique experience in working with international teams.
Application Instructions
Interested candidates are invited to send their CV to executive.recruitment@abacus-global.com, with the subject line CRO-BPO.
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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