Qureos is seeking an enthusiastic and proactive Customer Success Specialist to manage and enhance client processes for Plutus21 Capital. As a key player in ensuring seamless coordination between internal teams and clients, you will be responsible for optimizing workflows and leading client operations to deliver top-quality outcomes. The role is ideal for someone with experience in client success or operations management, eager to drive continuous improvement and ensure client satisfaction.
Key Responsibilities:
- Client Operations Management: Lead and oversee day-to-day client operations, ensuring that services are delivered on time and with high quality.
- Collaboration Across Teams: Work closely with functional teams such as system support, training, and client management to achieve client goals and meet strategic objectives.
- Process Improvement: Identify opportunities for process improvements and implement strategies to enhance operational efficiency and customer satisfaction.
- Project Monitoring: Track project milestones and ensure that all deadlines are met without compromising service quality.
- Performance Monitoring: Analyze and manage key performance indicators (KPIs) to assess project success and identify areas for improvement.
- Stakeholder Communication: Maintain effective communication with clients and internal teams, addressing escalations and ensuring alignment with client expectations.
- Service Quality Assurance: Monitor service delivery and implement strategies to maintain high levels of client satisfaction.
- Client Satisfaction: Regularly assess client satisfaction metrics to ensure that services meet or exceed client expectations.
Qualifications and Skills:
- Experience: Minimum of 2+ years in client success or operations management roles, with a proven track record of managing client processes.
- Skills:
- Strong leadership, organizational, and interpersonal skills.
- Ability to handle complex projects with multiple dependencies effectively.
- Exceptional problem-solving abilities and attention to detail.
- Familiarity with Agile methodologies, Jira, and Confluence tools is preferred.
- Ability to adapt to challenges and take a proactive approach to problem resolution.
- Education: Relevant degree or equivalent experience.
Benefits:
- Professional Growth: Opportunity to develop leadership and client management skills in a dynamic environment.
- Collaborative Environment: Work in a supportive team-oriented setting with regular opportunities to collaborate across different departments.
- Career Development: Opportunity for career advancement and growth within the company.
- Competitive Salary: Competitive compensation package based on experience.
- Learning Opportunities: Exposure to Agile methodologies and tools like Jira and Confluence, enhancing your skillset for future roles.
Application Instructions:
Interested candidates are invited to submit their CV to the email address provided in the image or apply online through Qureos’ website. Please ensure your CV highlights your relevant work experience, qualifications, and any certifications in customer success or operations management.
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