DHL Express is the world’s most international company, connecting people and improving lives across 220+ countries and territories. Since pioneering cross-border express delivery in 1969, DHL has been at the forefront of global logistics and supply chain solutions. We are seeking a Retail Outlet Supervisor to join our team in Lahore. In this role, you will manage the day-to-day operations of a retail outlet, ensuring exceptional service delivery, operational efficiency, and customer satisfaction. If you have a passion for logistics, team leadership, and customer service, this is an excellent opportunity to advance your career in an international environment.
Key Responsibilities:
- Operations Management:
Supervise the day-to-day activities of the retail outlet, ensuring smooth operations and adherence to DHL’s company policies, safety, security, and regulatory requirements. - Customer Service Excellence:
Address and resolve customer complaints and service-related issues in a prompt, professional, and efficient manner to ensure high levels of customer satisfaction. - Team Leadership:
Lead, train, and develop outlet staff to ensure operational excellence and top-tier service delivery. Create staff schedules, monitor attendance, and evaluate team performance to achieve key business objectives. Foster a positive and collaborative work environment. - Sales and Revenue:
Track key performance indicators (KPIs) and outlet performance metrics. Monitor sales activities and implement strategies to improve overall sales and revenue generation. - Reporting:
Regularly report on outlet performance and metrics, providing insights and recommendations for improvements in operations, sales, and service delivery.
Qualifications:
- Educational Background:
A Bachelor’s degree in logistics, supply chain management, or a related field. - Experience:
3-5 years of experience in retail logistics operations, preferably in a supervisory role. Previous experience in managing a team and overseeing retail operations is essential. - Skills:
Strong leadership, problem-solving, and decision-making abilities. Proficiency in logistics systems, inventory management, and basic accounting. Ability to multitask and meet deadlines in a fast-paced, dynamic environment. - Personal Qualities:
Excellent communication and interpersonal skills with a customer-focused approach. Ability to adapt to changing priorities and manage time effectively.
What We Offer:
- Career Growth:
Strong career development support in an international environment, with opportunities to grow within DHL Express. - Work Culture:
Join a dynamic and customer-centric team that promotes a positive and collaborative work culture. - Comprehensive Benefits:
Access to a multifaceted benefits program, including health insurance, performance bonuses, and other perks that support your well-being. - Global Opportunities:
Work for a globally recognized company with extensive international exposure and learning opportunities.
Application Instructions:
Interested candidates should submit their CV to the email address provided in the image or apply online through our website. Please ensure your CV includes relevant work experience, qualifications, and certifications.
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