Abacus is a leading global services company offering professional solutions to clients worldwide. With our dynamic and customer-centric approach, we are constantly expanding our reach into international markets, providing reliable services to customers in a range of sectors. Our dedicated team is committed to delivering exceptional support with a focus on client satisfaction. We are now looking to hire a talented Customer Support Representative for our UAE market operations.
Key Responsibilities
- Customer Support Management:
- Handle inbound and outbound customer inquiries through phone and email, providing timely and effective solutions to customers in the UAE market.
- Address customer complaints or issues and resolve them professionally, ensuring the highest standards of service quality.
- Communication & Coordination:
- Maintain clear and positive communication with customers to understand their needs and address their concerns efficiently.
- Collaborate with other teams to ensure proper follow-up on ongoing issues and deliver seamless customer experiences.
- Documentation & Reporting:
- Accurately record customer feedback, complaints, and resolutions into the company’s CRM system.
- Prepare reports and logs for supervisors to monitor customer service performance.
- Customer Relationship Building:
- Build strong and long-lasting relationships with customers by consistently providing excellent service and understanding their needs.
- Product Knowledge & Support:
- Maintain in-depth knowledge of products, services, and offers to better assist customers with inquiries.
- Educate customers on product offerings, policies, and services.
- Flexible Shift Management:
- Work efficiently during assigned shifts (morning, evening, and night shifts) ensuring consistency and availability at all times.
Skills & Qualifications
- Minimum Education: Intermediate qualification (High School Graduate or equivalent).
- Experience: Open to both experienced candidates and fresh graduates.
- Customer Service Skills: Excellent customer handling, including dealing with complaints and difficult situations via phone and email.
- Communication Skills: Outstanding verbal and written communication skills in English; fluency in Arabic is a plus but not required.
- Soft Skills: Confident, hardworking, and proactive with a passion for problem-solving and providing excellent customer service.
- Technical Skills: Proficiency in MS Office (Excel, Word, Outlook), with the ability to adapt to CRM tools and customer service platforms.
- Flexibility: Must be willing to work various shifts, including mornings, evenings, and nights, as needed.
- Organizational Skills: Ability to handle multiple tasks effectively in a fast-paced work environment.
Salary & Benefits
- Salary: Competitive salary package up to 60K PKR (comprising 50K basic salary + 10K incentive based on performance).
- Shift Options: Morning, evening, and night shifts—offering flexibility for personal preference.
- Professional Growth: Opportunity for growth within the company with ongoing training and career advancement.
- Work Environment: Friendly and collaborative workplace with opportunities to interact with diverse teams.
- Additional Incentives: Performance-based incentives, with the chance to earn more based on meeting targets and goals.
How to Apply
Interested candidates are encouraged to apply by sending their resume to:
📩 Email: Hassan.khan@abacus-global.com
Alternatively, you can apply by calling 03460897967 for more details or clarifications.
When submitting your application, please ensure it includes:
- An up-to-date CV showcasing relevant work experience and skills.
- Any certifications or qualifications that can add value to your application.
- Clear contact details, including phone numbers and availability for an interview.
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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