Proactive Customer Support Executive (US Accent Required)

Proactive Customer Support Executive (US Accent Required)

Asad Hameed

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Topics we cover!
1 Responsibilities
2 Qualifications
3 Benefits
4 How to Apply
5 FAQs

Join our dynamic team as a Proactive Customer Support Executive and make a meaningful impact in the travel and hospitality industry! This full-time, on-site role is based in Johar Town, Lahore, opposite Emporium Mall. If you have exceptional communication skills, especially in a US accent, this job could be the perfect opportunity for you.

Responsibilities

As a Proactive Customer Support Executive, you’ll be responsible for ensuring excellent customer service and satisfaction. Here’s what you’ll do:

  • Customer Assistance: Provide exceptional support via phone, email, and chat to address customer queries and concerns.
  • Problem-Solving: Troubleshoot and resolve issues quickly and professionally to exceed customer expectations.
  • Effective Communication: Use clear and engaging communication to ensure customers feel heard and valued.
  • Collaboration: Work closely with team members to achieve customer service goals and improve processes.
  • Organization: Manage your time and tasks efficiently, ensuring prompt responses and resolutions.
  • Attention to Detail: Ensure the accuracy of information provided to customers to build trust and credibility.

Qualifications

We’re looking for someone with a passion for customer service and a strong skill set to match. To succeed in this role, you’ll need:

  1. Proven Experience: A background in customer support, service, or satisfaction is essential.
  2. Fluent English (US Accent): Exceptional spoken and written English with a natural US accent is mandatory.
  3. Problem-Solving Skills: Ability to analyze and resolve issues effectively while staying calm under pressure.
  4. Team Player: Willingness to collaborate and support team objectives.
  5. Organizational Skills: Excellent time management and multitasking abilities.
  6. Attention to Detail: Accuracy and precision in communication and task execution.
  7. Travel Industry Experience (Preferred): Knowledge of travel or hospitality services is a plus but not required.

⚠️ Note: This position requires strong English communication skills. Please apply only if you meet this requirement.

Benefits

Working with us has its perks! Here’s what you can expect:

  • Market-Competitive Salary: We offer a salary package that matches your skills and experience.
  • Night Shift Advantage: Enjoy a consistent 9 PM to 6 AM schedule, Monday to Saturday, with Sundays off.
  • Professional Growth: Gain valuable experience in customer service and the travel industry.
  • Dynamic Work Environment: Be part of a friendly and motivated team that supports your success.
  • Comprehensive Training: Learn industry best practices and enhance your communication skills.

How to Apply

We’re hiring for only three positions, so act quickly! Here’s how you can apply:

  1. Prepare Your CV: Highlight your customer support experience and any relevant skills.
  2. Record a Voice Note: Create a short voice message introducing your work background and showcasing your US accent.
  3. Send Your Application: Share your CV and voice note via WhatsApp at 0317-4201464.

💡 Tip: Make your voice note clear, professional, and engaging to stand out from the crowd.

FAQs

1. What are the shift timings for this role?
The shift runs from 9 PM to 6 AM PKT, Monday to Saturday.

2. Is this a remote or on-site job?
This is an on-site role based in Johar Town, Lahore.

3. What type of candidates are you looking for?
We’re seeking individuals with excellent English communication skills (US accent required), a proactive attitude, and a passion for customer service.

4. Do I need experience in the travel industry to apply?
Experience in the travel or hospitality industry is a plus but not mandatory.

5. What is the application process?
Send your CV and a voice note via WhatsApp to 0317-4201464 to be considered.

6. What is the salary range?
We offer a market-competitive salary, tailored to your experience and skill level.

7. How soon will I hear back after applying?
We aim to review applications promptly and will contact shortlisted candidates for further steps.

Asad Hameed
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