Call Center Team Lead (Sales) – Tech BPO (Private) Limited, Lahore, Pakistan

Call Center Team Lead (Sales) – Tech BPO (Private) Limited, Lahore, Pakistan

Asad Hameed

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Topics we cover!
1 Introduction to the Role
2 Responsibilities
3 Qualifications
4 Benefits
5 Applying Guide
6 FAQs

Introduction to the Role

At Tech BPO, we are committed to providing world-class customer service and sales solutions for our US-based clients. As a Call Center Team Lead (Sales), you will play a key role in leading and managing a team of talented sales professionals. Your main focus will be ensuring the team reaches its sales targets, improving performance, and providing the necessary support and training for continuous growth.

The role requires an experienced leader who thrives in a fast-paced environment and has a strong background in sales management. You’ll be working closely with multiple departments and will be responsible for driving both team and individual success.

Responsibilities

As a Call Center Team Lead (Sales), your main responsibilities will include:

  1. Training & Coaching: Provide continuous training and personalized coaching to team members to enhance their sales skills and professional growth.
  2. Team Management: Oversee the daily operations of the sales team, ensuring efficiency, focus, and high performance. Step in to address any challenges or concerns to keep the team on track.
  3. Cross-Department Collaboration: Work closely with the marketing, customer service, and other teams to provide the sales team with the necessary resources and support to excel.
  4. Sales Goal Achievement: Lead the team to consistently hit sales targets by setting realistic goals, providing clear direction, and sharing effective strategies.
  5. Client Relationship Management: Be the point of contact for key clients, managing relationships and resolving any escalated issues in a professional manner.
  6. Performance Monitoring: Keep track of individual and team performance, offering feedback and taking corrective action when necessary to improve results.
  7. Compliance Management: Ensure that all sales activities adhere to US-based compliance and sales regulations, maintaining a high level of professionalism and ethical standards.

Qualifications

To be successful in this role, you will need:

  • Education: A Bachelor’s degree in Business, Marketing, or a related field is preferred.
  • Experience: A minimum of 5 years in sales, with at least 2 years in a leadership or team lead role.
  • Leadership Experience: Proven experience in leading and motivating a sales team, especially in a call center environment.
  • Sales Track Record: A proven ability to achieve and exceed sales targets consistently.
  • Communication Skills: Excellent communication, interpersonal, and negotiation skills are a must.
  • Industry Knowledge: Experience leading teams for US-based campaigns or handling international sales teams is highly preferred.
  • Compliance Knowledge: Familiarity with US-based compliance and sales regulations is a plus.
  • Tech Savvy: Comfortable using sales management tools and software to track performance and provide reports.

Benefits

Working as a Call Center Team Lead (Sales) at Tech BPO comes with several benefits:

  • Competitive Salary: Enjoy a competitive salary range of PKR 100,000 to PKR 150,000 with performance-based bonuses.
  • Career Growth: Access opportunities for professional development and career advancement in a growing global company.
  • Supportive Environment: Be part of a collaborative and positive work environment where teamwork and innovation are encouraged.
  • Comprehensive Benefits: Benefit from a full package of perks, including health insurance, paid time off, and a provident fund.
  • Night Shift Schedule: Enjoy a stable schedule with night shifts from 7 PM to 4 AM (Monday to Friday), allowing flexibility during the day.

Applying Guide

If you’re excited about leading a high-performing team and driving success in a US-based sales environment, follow these steps to apply:

  1. Prepare Your Resume: Highlight your experience in sales leadership, your ability to meet sales targets, and any relevant industry knowledge.
  2. Tailor Your Application: Make sure your resume showcases the skills and qualifications mentioned in the job description.
  3. Submit Your Application: Send your resume to saleha@tecbpo.com with the subject line “Call Center Team Lead (Sales)”.
  4. Follow Up: Consider reaching out to Saleha Siddique, the HR Executive, to express your interest and enthusiasm for the role.

FAQs

1. Do I need previous experience in a call center to apply for this role?
While prior call center experience is beneficial, what’s most important is your leadership and sales expertise. We’re looking for someone who can inspire and manage a sales team effectively.

2. What kind of training does Tech BPO provide?
Tech BPO offers continuous training opportunities, from sales techniques to compliance management, to help you and your team succeed.

3. Is there any flexibility in the shift timings?
The role requires night shifts (7 PM to 4 AM), but the company may offer flexibility depending on performance and business needs.

4. What is the work culture at Tech BPO?
We have a collaborative, fast-paced, and supportive work culture where you can grow professionally while contributing to the company’s success.

5. What are the growth opportunities for someone in this role?
Tech BPO offers career advancement opportunities, allowing you to grow within the company as you demonstrate leadership and achieve success.

Asad Hameed
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