Operations Support Executive – Preferred Place

Operations Support Executive – Preferred Place

Asad Hameed

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Introduction to the Job

Preferred Place, a Texas-based leader in multifamily property management, is looking for an Operations Support Executive to join its remote team. This role is designed for a highly organized, proactive individual with a passion for enhancing property operations. As an Operations Support Executive, you will play an essential part in streamlining day-to-day activities, ensuring efficient processes, and helping deliver exceptional service to clients and residents. Your work will support our property operations team, ensuring smooth and effective management across all properties.

Key Responsibilities

As an Operations Support Executive, you will be responsible for various tasks that contribute to the smooth running of property management operations:

  1. Review and Manage Contracts:
    • Carefully review property management contracts to ensure accuracy and compliance with company standards.
    • Analyze contract terms, address discrepancies, and maintain up-to-date records.
  2. Client and Resident Communication:
    • Serve as the primary point of contact for clients and residents, addressing inquiries and resolving issues through phone and email.
    • Provide professional and timely support, ensuring high levels of customer satisfaction.
  3. Leasing Process Management:
    • Develop and maintain efficient leasing workflows, including reviewing applications, obtaining approvals, and completing necessary documentation.
    • Monitor and track leasing activities to ensure all processes are timely and compliant.
  4. Delinquency Management:
    • Track and manage delinquency reports, ensuring timely follow-ups with residents.
    • Collaborate with property teams to resolve outstanding accounts and ensure payments are processed smoothly.
  5. Move-Ins, Lease Renewals, and Other Operations:
    • Create and refine processes for move-ins, lease renewals, and other essential property operations.
    • Ensure these activities are handled efficiently and within deadlines.
  6. Administrative Support:
    • Assist the operations team by providing administrative support, including data entry, report generation, and task management.
    • Ensure smooth communication and the proper flow of information within the team.
  7. Use Property Management Software:
    • Utilize property management software (e.g., Resman, AppFolio) to manage tasks and track progress.
    • Ensure all records and tasks are updated and accurately documented.
  8. Create SOPs:
    • Help create and distribute standard operating procedures (SOPs) to improve operational efficiency.
    • Ensure these SOPs are clear, easy to follow, and relevant to the team’s needs.

Qualifications

To be successful in this role, we are looking for candidates who meet the following qualifications:

  • Experience:
    • Proven experience in property management or administrative support is essential.
    • Experience working in a remote setting is a plus.
  • Skills:
    • Strong verbal and written communication skills are essential, with the ability to professionally handle client and resident calls and emails.
    • Proficiency in property management software such as Resman or Entrata is a must.
    • Solid experience with Microsoft Office Suite (Excel, Word) is required.
  • Personal Attributes:
    • Ability to work independently and manage multiple tasks without direct supervision.
    • Highly organized and detail-oriented, with the ability to prioritize effectively.
    • Proactive problem-solving skills, with the ability to identify issues and resolve them efficiently.

Benefits

As an Operations Support Executive at Preferred Place, you will enjoy several benefits:

  1. Competitive Salary: A salary package that aligns with industry standards and your experience.
  2. Remote Work: Enjoy the flexibility of working from home while contributing to the success of our team.
  3. Career Development: Opportunities for growth and career advancement within the company.
  4. Work-Life Balance: A flexible, supportive work environment that promotes a healthy work-life balance.
  5. Health Benefits: Comprehensive health insurance and wellness programs.
  6. Paid Time Off: Generous vacation days and holidays.
  7. Recognition & Rewards: Performance-based incentives and recognition for outstanding contributions.

Applying Guide

If you’re excited about this opportunity, follow these steps to apply:

  1. Submit Your Application: Click the “Apply” button to submit your resume and cover letter through the job platform.
  2. Tailor Your Resume: Highlight your experience in property management, administrative support, and your familiarity with property management software.
  3. Prepare for the Interview: If shortlisted, be prepared to discuss how your skills align with the role and how you can contribute to the team.
  4. Follow Up: After submitting your application, you can follow up within a week if you haven’t heard back. A polite inquiry about your application status is a good way to show your interest.

Frequently Asked Questions (FAQs)

1. What does an Operations Support Executive do at Preferred Place?
The Operations Support Executive helps streamline day-to-day property management operations by reviewing contracts, communicating with clients and residents, managing leasing processes, and assisting with delinquency management.

2. Is previous experience in property management necessary?
While experience in property management is preferred, administrative experience in a similar field may also be considered.

3. What skills are most important for this role?
Strong communication skills, proficiency in property management software, and the ability to work independently are key qualities we’re looking for in this role.

4. Is this position remote?
Yes, this is a full-time remote position, allowing you to work from home.

5. What software will I need to know?
You should be comfortable using property management software such as Resman or Entrata, as well as Microsoft Office Suite.

6. How can I apply for this position?
Click the “Apply” button to submit your application, and make sure to highlight your relevant skills and experience in your resume.

7. How soon will I hear back after applying?
Candidates typically hear back within 7-10 days after applying. If you don’t hear back, feel free to follow up.

Asad Hameed
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