Study In Europe – Pakistan Office is seeking a Customer Service Representative to join our dynamic team in Lahore. This full-time, on-site role offers an exciting opportunity to work in a customer-centric environment where you’ll have a direct impact on helping students navigate the process of studying abroad in Europe. If you have a passion for delivering exceptional service and thrive in a fast-paced, supportive environment, we would love to hear from you!
Responsibilities
- Customer Support: Handle customer inquiries via phone, email, and in-person interactions, providing accurate and timely information regarding study options in Europe.
- Issue Resolution: Address customer complaints and concerns professionally, offering effective solutions to ensure customer satisfaction.
- Maintain Records: Keep accurate records of customer interactions, inquiries, and complaints for future reference and follow-up.
- Customer Satisfaction: Ensure that all interactions with clients are positive and efficient, meeting the company’s high standards for customer service.
- Product Knowledge: Stay up to date with the latest information regarding European universities, visa processes, and student programs to assist clients effectively.
- Multitasking: Prioritize and manage multiple tasks efficiently to ensure smooth day-to-day operations.
Qualifications
- Experience: Previous experience in a customer-facing role is a plus, ideally within a customer service or support environment.
- Skills:
- Strong communication and interpersonal skills.
- Problem-solving and conflict resolution abilities to manage customer concerns and inquiries effectively.
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- High attention to detail and strong organizational skills.
- Languages: Fluency in both English and Urdu is required to communicate effectively with a diverse customer base.
- Education: A relevant degree or diploma in any field is preferred.
Benefits
- Competitive Salary: Enjoy a competitive salary package commensurate with experience.
- Professional Development: Opportunity to enhance customer service skills and gain experience in the education consulting sector.
- Work Environment: A dynamic and supportive team focused on collaborative success.
- Career Growth: Potential for career advancement within the company for top performers.
Application Instructions
Interested candidates should submit their CV
Please ensure that your CV includes relevant work experience, qualifications, and certifications related to customer service or similar roles. Only shortlisted candidates will be contacted for further steps in the recruitment process.
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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