WeCommerce.Pk is a leading e-commerce platform dedicated to empowering entrepreneurs and businesses with the tools, resources, and training they need to succeed in the digital marketplace. With a mission to bridge the gap between innovation and entrepreneurship, we are passionate about transforming ideas into thriving online ventures. As part of our growth, we are seeking a Sales Support Specialist to enhance our sales team’s efficiency, drive customer satisfaction, and streamline sales operations. This position plays a key role in ensuring smooth internal communication and operational excellence.
Responsibilities
- Sales Support: Provide administrative and operational assistance to the sales team, ensuring all sales processes are streamlined and documentation is managed effectively.
- Customer Inquiries: Respond promptly to customer inquiries across various channels (phone, email, chat), offering solutions to enhance customer satisfaction.
- Logistics Coordination: Collaborate with the logistics team to manage order fulfillment and resolve any related delivery issues.
- Sales Reporting: Assist in preparing detailed sales reports, tracking performance metrics, and creating presentations for management reviews.
- Collaboration with Marketing: Coordinate with the marketing team to align sales efforts with promotional campaigns and initiatives.
- CRM Management: Ensure accurate and timely updates in the company’s CRM system, keeping all customer and sales data current.
- Sales Insights: Analyze sales trends and provide actionable insights to optimize team performance.
- Client Onboarding: Support the smooth onboarding of new clients, ensuring an efficient transition into the system.
- Sales Strategy Development: Assist in developing and implementing sales strategies and training programs.
- Client Documentation: Generate and manage client account documentation, including contracts and agreements.
- Customer Feedback: Track and manage client feedback to ensure suggestions are shared with relevant teams for continual improvement.
- Team Meetings: Participate in team meetings to review goals, share progress, and identify areas for improvement.
Qualifications
- Education: Bachelor’s degree in Business Administration, Marketing, or a related field.
- Experience: 3-5 years in a sales support, customer service, or administrative role. Experience in e-commerce is a plus.
- Skills:
- Excellent verbal and written communication skills.
- Strong proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
- Exceptional organizational skills and attention to detail.
- Customer-focused with strong problem-solving abilities.
- Ability to multitask and thrive in a fast-paced environment.
Attributes
- Enthusiasm for the e-commerce industry and delivering high-quality customer service.
- Proactive mindset with a willingness to learn and adapt to new processes and challenges.
Why Join Us?
- Grow with us: Be a part of one of Pakistan’s fastest-growing e-commerce companies, where your contributions directly impact the company’s success.
- Collaboration: Work in a collaborative, supportive, and forward-thinking team environment.
- Career Development: We offer opportunities for professional development and career advancement.
- Competitive Compensation: Enjoy a competitive salary package, along with performance-based incentives and benefits.
(Additional benefits or details to be discussed during the interview process.)
Application Instructions
Interested candidates should submit their CV to the email address provided in the image or apply online via the WeCommerce.Pk website. Please ensure your CV includes:
- Relevant work experience.
- Academic qualifications and certifications.
Applications will be reviewed promptly, and shortlisted candidates will be contacted for the interview process.
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