Tech BPO is a dynamic and innovative provider of cost estimation services, offering tailored solutions to businesses across various industries. Our experts deliver accurate, reliable cost data that enables clients to make informed decisions, driving efficiency and profitability. We are looking for a Client Success Specialist to join our team and act as the main point of contact for clients. If you are passionate about building strong client relationships and ensuring satisfaction, this role is a great opportunity for you.
Key Responsibilities:
- Client Liaison: Act as the primary contact for clients, ensuring satisfaction and providing proactive support.
- Relationship Building: Develop long-lasting, strong relationships with clients by understanding their business goals and cost estimation needs.
- Client Communication: Regularly check in with clients to gauge satisfaction, address concerns, and resolve issues promptly.
- Onboarding Support: Guide new clients through the onboarding process, ensuring a smooth transition and seamless service delivery.
- Expert Guidance: Provide expert advice to clients on cost estimation strategies, timelines, and expectations.
- Project Monitoring: Oversee client projects, ensuring timely completion of all phases and clear communication between teams and clients.
- Issue Resolution: Address any issues or challenges faced by clients, collaborating with internal teams to find solutions.
- Client Feedback: Collect client feedback to identify opportunities for service improvements and enhance the client experience.
- Product Improvement Suggestions: Suggest product or service improvements based on client needs and industry trends.
- Team Collaboration: Work closely with the Client Success Manager and other internal teams to enhance the overall customer experience.
Qualifications and Skills:
- Experience: 1-2 years of experience in client success, account management, or customer service, preferably in a consulting or service-based industry.
- Industry Knowledge: Experience in cost estimation, construction, or related fields is a plus.
- Communication Skills: Excellent verbal and written communication skills.
- Organizational Skills: Strong organizational and time management skills with the ability to manage multiple clients and projects simultaneously.
- Client Management: Ability to build strong, long-lasting relationships and manage client expectations effectively.
Benefits:
- Competitive Salary: Attractive salary package between PKR 70,000 to PKR 100,000.
- Incentives: Incentives provided in dollars, along with cash prizes and certifications for closing deals.
- Medical Insurance: Comprehensive medical insurance facility.
- Work Environment: Collaborative and supportive work culture.
- Growth Opportunities: Opportunities for professional development and career growth in a dynamic industry.
- Shift Timing: 7 pm to 4 am (Night Shift), with a focus on work-life balance.
Application Instructions:
Interested candidates should submit their CV to the email address provided in the image or apply online through Tech BPO’s website. Please ensure your CV includes relevant work experience, qualifications, and certifications. Only shortlisted candidates will be contacted for interviews.
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