Stewart Pakistan is seeking a highly skilled ServiceNow Business Analyst to join its IT Service Management (ITSM) Team. This position plays a key role in shaping the IT processes and ensuring smooth operations of the IT service platform based on ServiceNow. As a ServiceNow Business Analyst, you will contribute to the design, development, and implementation of IT processes by working closely with business and technical teams.
Key Responsibilities
- Stakeholder Management & Requirement Collection:
- Manage stakeholders and collect detailed business requirements for ITSM processes and ServiceNow application needs.
- Design solutions that address both process and technical requirements effectively.
- Documentation & Testing:
- Write user stories using agile methodologies, ensuring they capture key business needs.
- Work alongside the development team to create acceptance criteria and necessary metrics.
- Test configurations end-to-end as they are developed, ensuring alignment with business needs and expectations.
- Communication & Coordination:
- Serve as a key liaison between business owners and the ServiceNow development team.
- Communicate complex technical concepts to business stakeholders in an easily understandable manner.
- Coordinate with relevant teams to make sure there is a clear understanding of stories to be developed.
- Agile Support & Sprint Involvement:
- Represent business interests in sprint reviews and actively participate in the sprint process.
- Schedule meetings, take meeting minutes, and maintain issue logs to track project progress.
- Ongoing Process Improvement:
- Continuously work to identify opportunities for improvement in both technical solutions and business processes.
- Participate in ensuring smooth and efficient ServiceNow operations and process executions.
Qualifications
Education & Experience:
- Bachelor’s degree in Computer Science, Management Information Systems (MIS), Business Administration, or related field.
- A minimum of five years of relevant experience in roles such as IT Business Analyst, Data Analyst, or Systems Analyst.
- At least three years of experience working within the ServiceNow platform, supporting business analyst roles and driving results.
Skills:
- Strong understanding and hands-on experience with business process documentation and agile methodologies.
- Practical knowledge of ServiceNow platforms such as ITSM, ITOM, SecOps, IRM, and SPM.
- Proficiency in gathering and translating requirements into end-user stories.
- Excellent communication, problem-solving, and stakeholder management skills.
Certifications:
- ITIL Certification is preferred.
- ServiceNow-specific certifications are a plus.
Benefits
- Competitive Salary: Offering attractive compensation, based on experience and skills.
- Career Growth: Opportunities for continuous learning and advancement within the company.
- Work-Life Balance: Focus on maintaining a healthy balance between professional and personal life.
- Comprehensive Benefits: Health insurance, paid holidays, and other company-specific perks.
Application Instructions
Interested candidates should submit their CV to the provided email address or apply online through the company’s website. Please ensure your CV includes:
- Relevant work experience detailing previous roles in IT Business Analysis or ServiceNow support.
- Your academic qualifications, including a bachelor’s degree or higher.
- Any IT certifications or ServiceNow training that demonstrate your expertise.
- Brief descriptions of your experience in agile methodologies and working with ServiceNow modules.
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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