IT Call Center Representative

IT Call Center Representative

Asad Hameed

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Soft Tech AE, based in Dubai, specializes in creating exceptional web solutions designed to help businesses grow and engage their audiences. As part of our expansion, we are looking for an enthusiastic and experienced IT Call Center Representative to join our Lahore office. In this role, you will be a vital member of our support team, responsible for assisting customers with IT-related issues, ensuring top-notch service, and contributing to an excellent customer experience.

Key Responsibilities

  • Technical Support: Provide first-line support to customers by troubleshooting and resolving technical issues related to IT systems and services.
  • Customer Interaction: Handle inbound and outbound calls, responding to customer queries, assisting with tech support, and providing clear, understandable solutions.
  • Troubleshooting: Diagnose and resolve issues related to software, hardware, and networking, offering timely solutions and follow-ups.
  • Customer Service: Deliver exceptional service and ensure high customer satisfaction by managing and resolving issues effectively and courteously.
  • Documentation: Maintain accurate records of customer interactions, issues, and resolutions for future reference and service improvement.
  • Team Collaboration: Work collaboratively with other team members to share knowledge and insights, ensuring the team is always up-to-date with the latest tech solutions.

Qualifications

  • Experience: Prior experience in IT support or call center operations is a must.
  • Technical Expertise: Strong technical troubleshooting skills with a good understanding of IT infrastructure and systems.
  • Communication Skills: Excellent verbal and written communication skills in English to interact with a diverse customer base.
  • Customer Service: A customer-first mindset, with exceptional problem-solving abilities and a proactive approach to addressing customer needs.
  • Certifications: Technical certification or diploma in an IT-related field is preferred (e.g., CompTIA A+, CCNA, ITIL, etc.).
  • Attention to Detail: High attention to detail and organizational skills to handle multiple customer requests effectively.
  • Teamwork: Ability to work well in a team environment, collaborating with colleagues and customers alike.

Benefits

  • Competitive Salary: A competitive compensation package based on experience and skills.
  • Training Opportunities: Access to ongoing training and professional development programs to enhance your skills and grow in your career.
  • Career Advancement: Opportunity to work with a dynamic team in a growing company, with potential for career growth.
  • Positive Work Environment: Be part of a collaborative and supportive work environment where every team member contributes to success.
  • Health Coverage: Health and medical benefits will be provided (details to be discussed during the interview).

Application Instructions

Interested candidates should submit their CV to the provided email address or apply directly through our website. Please ensure your CV includes:

  • A clear summary of your relevant work experience in IT support or call center environments.
  • Any technical certifications or diplomas relevant to the role.
  • Key skills such as technical support, customer service experience, and troubleshooting abilities.

Candidates who meet the qualification criteria will be contacted for an interview.

Asad Hameed
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