Introduction to the Job
MM CPA Group is the parent company of Geist CPA (www.geistcpa.com) and Geist Pay (www.geistpay.com). We provide accounting, payroll, and financial services to businesses and individuals.
We are hiring a Customer Relationship Specialist who will handle customer support, manage client interactions, and ensure customer satisfaction. This is a temp-to-hire position, meaning you will initially join on a contract basis, with the potential for a permanent role based on performance.
If you are a problem solver, a great communicator, and a customer-focused professional, we encourage you to apply!
Key Responsibilities
As a Customer Relationship Specialist, you will:
- Manage Customer Retention: Build strong relationships with clients to increase customer loyalty.
- Ensure Customer Satisfaction: Address customer concerns and provide solutions to enhance their experience.
- Handle Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Maintain Quality Service: Ensure that all customer interactions meet company standards.
- Resolve Issues Efficiently: Handle complaints and resolve conflicts while maintaining professionalism.
- Work Collaboratively: Coordinate with internal teams to ensure smooth operations and excellent service.
- Adapt to USA Business Hours: Be available to work during U.S. time zones to assist international clients.
Qualifications
To be successful in this role, you should have:
Required Skills & Experience:
- Customer Service Expertise: Previous experience in a customer-facing role is preferred.
- Strong Communication Skills: Excellent verbal and written communication in English.
- Problem-Solving Ability: Ability to handle customer complaints and resolve issues effectively.
- Interpersonal Skills: A friendly and professional attitude to build positive relationships.
- Attention to Detail: Ability to track and manage customer interactions accurately.
- Organizational Skills: Capability to multitask and prioritize tasks efficiently.
- Team Player Mentality: Ability to collaborate with team members to improve service quality.
Additional Requirements:
- Must be comfortable working during USA business hours.
- Experience in customer relations, call centers, or client management is a plus.
- Familiarity with customer relationship management (CRM) tools is an advantage.
Benefits
We offer a competitive compensation package, including:
- Above-Market Salary: Compensation based on experience and skills.
- Potential for Full-Time Employment: High-performing candidates may be offered a permanent position.
- Professional Growth: Opportunity to develop customer service and communication skills.
- Work with International Clients: Gain valuable experience serving U.S.-based clients.
- Supportive Work Environment: Be part of a team that values collaboration and professional development.
How to Apply
Follow these steps to apply for the Customer Relationship Specialist position:
- Update Your Resume – Highlight your customer service experience, communication skills, and ability to handle client relationships.
- Write a Cover Letter – Explain why you are the right fit for this role and how your skills align with our requirements.
- Submit Your Application – Click the Easy Apply button on the job listing to send your application.
- Prepare for an Interview – Be ready to discuss your experience, problem-solving skills, and how you handle customer interactions.
If you’re passionate about customer service and want to work in a professional, international environment, apply today!
Frequently Asked Questions (FAQs)
1. Is this a permanent job?
This is a temp-to-hire role, meaning you will start on a contract basis. Based on your performance, you may be offered a permanent position.
2. What are the working hours?
You will be required to work during USA business hours to serve international clients.
3. Do I need prior experience in customer service?
Experience is preferred but not mandatory. If you have strong communication skills and a willingness to learn, you are encouraged to apply.
4. Where is the office located?
The office is located in Giga Mall, Islamabad. This is an on-site position, so remote work is not available.
5. What skills will help me succeed in this role?
Strong communication, problem-solving, attention to detail, and the ability to handle customer inquiries efficiently will help you succeed.
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