Wisdom Therapeutics is seeking a motivated and dynamic Customer Service Representative to join our team in Lahore. As the first point of contact for our clients, you will play a critical role in providing excellent customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. If you have strong communication skills and a passion for helping others, this opportunity could be a perfect fit for you!
Key Responsibilities
As a Customer Service Representative, your responsibilities will include:
- Handling Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, or in-person. Ensure all communication is clear and customer-friendly.
- Issue Resolution: Effectively identify and resolve customer concerns and problems, aiming for the best possible outcomes and customer satisfaction.
- Multitasking and Prioritization: Manage a variety of tasks simultaneously, efficiently prioritizing inquiries and issues according to urgency.
- CRM System Management: Use the company’s Customer Relationship Management (CRM) system to track interactions and ensure timely follow-up.
- Customer Experience: Provide an outstanding and personalized experience to each customer by anticipating their needs and offering solutions.
- Collaboration: Work closely with other departments such as sales, marketing, and product teams to ensure smooth service delivery and feedback integration.
- Documentation and Reporting: Maintain accurate records of customer interactions and feedback, generate reports for management as needed.
Qualifications
To be considered for this role, candidates should have:
- Communication Skills: Excellent verbal and written communication skills in English and Urdu (other languages are a plus).
- Customer-Centered Approach: A customer-oriented mindset with a strong ability to resolve problems and build rapport.
- Multitasking Abilities: The ability to handle multiple tasks efficiently while maintaining attention to detail and high service standards.
- CRM & Software Proficiency: Experience in using CRM systems, along with proficiency in Microsoft Office Suite (Word, Excel, etc.).
- Experience: Previous experience in a customer service or similar role is highly preferred but not mandatory.
- Education: A Bachelor’s degree in a relevant field is a plus.
Benefits
As a Customer Service Representative at Wisdom Therapeutics, you’ll enjoy a variety of benefits, including:
- Competitive salary based on experience and qualifications.
- Opportunities for career growth in a fast-paced and supportive work environment.
- Health benefits (discuss during the interview).
- Flexible working hours and a team-oriented work culture.
- Training and development programs to build and advance your skills.
How to Apply
Interested candidates should submit their CV and cover letter with relevant work experience, qualifications, and certifications.
- Email your application
- Subject line: “Customer Service Representative Application”
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