Customer Service Representative

Customer Service Representative

Asad Hameed

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Risen is seeking a motivated and customer-focused Customer Service Representative to join our team in Lahore. As a Customer Service Representative, you will play an essential role in managing customer inquiries and providing exceptional service that enhances customer satisfaction. This is an excellent opportunity for individuals who are passionate about delivering top-notch customer support in a fast-paced environment and ensuring clients have positive, memorable experiences with the company.

Key Responsibilities

  • Customer Inquiries Handling:
    • Respond promptly and effectively to customer inquiries via phone, email, or live chat.
    • Address inquiries related to products, services, billing, and troubleshooting.
  • Customer Satisfaction Management:
    • Deliver exceptional customer service, striving to enhance customer satisfaction and build long-term positive relationships.
    • Resolve customer issues and complaints by investigating problems, providing timely solutions, and ensuring overall satisfaction.
  • Multitasking & Prioritization:
    • Manage multiple tasks efficiently, prioritizing customer needs and handling high-pressure situations in a calm and professional manner.
  • Documentation & Feedback Reporting:
    • Keep accurate records of customer interactions, comments, and issues using the company’s CRM system.
    • Provide regular feedback to management on recurring customer concerns, suggesting potential improvements to processes or services.
  • Team Collaboration:
    • Collaborate with other teams to ensure customer inquiries are resolved efficiently and accurately.
    • Work together with colleagues in different departments to follow through on customer issues and ensure the customer journey is smooth.
  • Product & Service Knowledge:
    • Stay informed about the company’s products and services to provide accurate and up-to-date information to customers.

Qualifications

  • Educational Background:
    • A high school diploma or equivalent. A Bachelor’s degree is a plus, especially in Business Administration or related fields.
  • Experience & Skills:
    • Prior experience in a customer service or customer support role is highly preferred.
    • Strong communication and interpersonal skills, with the ability to engage with diverse customer groups.
    • Ability to effectively solve problems and offer creative solutions.
    • A strong customer orientation with the drive to consistently exceed service expectations.
  • Additional Qualifications:
    • Fluency in multiple languages may be beneficial (discuss during the interview).
    • Familiarity with customer service software (e.g., Zendesk, Freshdesk) is a plus.
    • Strong problem-solving skills and experience with conflict resolution.

Benefits

  • Competitive Salary:
    • A competitive salary will be offered based on your experience and skills.
  • Career Growth:
    • Opportunities for advancement and career development through training and skill enhancement programs.
  • Professional Environment:
    • Be a part of a dynamic and supportive team working in a collaborative and engaging environment.
  • Health & Wellbeing:
    • Health benefits and other perks that ensure your well-being.

Application Instructions

To apply, please submit your CV and a cover letter explaining why you’re the perfect fit for the Customer Service Representative position to the provided email address. Make sure your application clearly highlights your relevant experience, qualifications, and any skills that will make you an asset to our team.

Asad Hameed
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