Markeyters is looking for a passionate and dedicated Customer Service Representative with a focus on Visa Counselling & Immigration Consultancy to join our growing team. This is a full-time, on-site position based in Lahore, offering a competitive salary. The ideal candidate will have 1-2 years of experience in visa counselling and immigration consultancy and will play a crucial role in assisting clients through the visa application process while ensuring excellent customer service.
Key Responsibilities
- Visa Counselling & Immigration Consultancy:
- Provide accurate and professional advice to clients on visa application procedures, required documents, and visa options based on their needs.
- Guide clients through various immigration pathways, offering tailored advice based on their individual profiles and goals.
- Client Support & Issue Resolution:
- Address client inquiries related to visa processes and immigration queries with clarity and professionalism.
- Resolve client concerns efficiently, ensuring high levels of satisfaction throughout the consultation and application process.
- Client Documentation & Follow-ups:
- Assist clients in preparing the necessary documentation for their visa applications, ensuring compliance with relevant immigration regulations.
- Keep detailed records of all client interactions and perform follow-ups to ensure timely submissions and processing.
- Sales & Client Conversion:
- Engage with potential clients to promote visa services and provide detailed information that persuades them to complete their visa applications.
- Utilize strong closing skills to convert leads into active clients, meeting targets for client conversion and application submission.
- Regulatory Knowledge & Updates:
- Stay up-to-date with the latest visa and immigration laws, policies, and regulations to offer relevant and timely guidance to clients.
- Implement any necessary adjustments to processes as regulations and requirements evolve.
Qualifications and Skills
- Experience:
- 1-2 years of experience in visa counselling and immigration consultancy or a related field. Experience in customer service roles is a plus.
- Skills:
- Strong verbal and written communication skills, with a clear understanding of English.
- Ability to learn quickly and adapt to new visa processes and regulations.
- Proven sales abilities with strong client conversion skills.
- Excellent customer service skills with a commitment to providing a positive experience for clients.
- Sound knowledge of visa processes and immigration procedures.
- Education:
- A relevant Bachelor’s degree in fields like Business Administration, Marketing, or any related field (preferred but not mandatory).
Benefits
- Competitive Salary: PKR 50,000 – 55,000, negotiable based on experience and skills.
- Career Growth: Opportunities to grow within the company and take on more responsibilities.
- Professional Environment: Work in a dynamic, professional environment with exposure to international clients.
- Skills Development: Continuous opportunities for personal and professional growth within the visa and immigration industry.
Application Instructions
Interested candidates should submit their CV to the email address provided in the image or apply online through our website. Please ensure that your CV highlights your relevant work experience, skills, and qualifications related to visa counselling and immigration consultancy.
Location: Lahore, Punjab, Pakistan
Job Type: Full-time (On-site)
Working Hours: 10:00 AM to 6:00 PM
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