Introduction to the Job
Are you an excellent communicator with a passion for customer service and sales? E-Commerce Call Cave is looking for a Customer Service Sales Representative to join our team in Karachi, Pakistan. This is a full-time hybrid role, meaning you’ll work both from the office and remotely.
As a Customer Service Sales Representative, your primary role will be to assist customers, handle their inquiries, process orders, and promote our products or services. You’ll need to be friendly, persuasive, and proactive, helping customers find the best solutions while ensuring a seamless shopping experience.
This position is a great opportunity for individuals who enjoy interacting with people, have a knack for sales, and are looking to grow in the e-commerce and customer service industry.
Key Responsibilities
As a Customer Service Sales Representative, your main duties will include:
✅ Customer Engagement & Support: Answer incoming calls, emails, and chat messages from customers, addressing their concerns and providing accurate information about products and services.
✅ Order Processing & Issue Resolution: Handle customer orders, returns, refunds, and exchanges efficiently. Resolve complaints with professionalism and ensure customer satisfaction.
✅ Sales & Product Promotion: Identify customer needs and recommend suitable products or services to maximize sales. Cross-sell and upsell when appropriate.
✅ Maintaining Customer Records: Use CRM software to update customer details, track orders, and log interactions. Ensure accurate and organized records.
✅ Problem-Solving & Negotiation: Address customer concerns quickly and effectively while maintaining a positive company image. Negotiate resolutions that benefit both the customer and the company.
✅ Collaborating with Teams: Work closely with sales, marketing, and logistics teams to enhance the overall customer experience and improve service efficiency.
✅ Keeping Up with E-Commerce Trends: Stay updated on company products, services, and industry best practices to provide informed recommendations to customers.
Qualifications & Skills Required
To be successful in this role, you should have the following:
🔹 Customer Service & Sales Experience: Prior experience in customer service, sales, or call centers is preferred but not mandatory.
🔹 Strong Communication Skills: Excellent spoken and written English & Urdu. Must be able to communicate clearly and professionally.
🔹 Basic Technical Knowledge: Familiarity with e-commerce platforms, order processing systems, and customer support tools like CRM software is a plus.
🔹 Problem-Solving & Negotiation: Ability to handle customer concerns and conflicts calmly while finding practical solutions.
🔹 Ability to Work Independently & in a Team: Must be self-motivated while also collaborating effectively with colleagues.
🔹 Proficiency in MS Office & CRM Tools: Basic knowledge of Excel, Word, and CRM platforms will be beneficial.
🔹 Educational Qualification: High school diploma (Matriculation) is required; Bachelor’s degree in Business, Marketing, or a related field is a plus.
Perks & Benefits of Working With Us
🎯 Competitive Salary & Incentives: Earn a fixed salary plus attractive sales commissions based on your performance.
🎯 Hybrid Work Model: Enjoy the flexibility of working both from home and in the office.
🎯 Career Growth Opportunities: Get on-the-job training and growth opportunities to advance in customer service, sales, or management roles.
🎯 Supportive Work Environment: Work in a friendly and professional atmosphere with a supportive team and management.
🎯 Performance Bonuses: Earn extra incentives based on your customer service and sales performance.
🎯 Paid Leaves & Holidays: Enjoy paid time off, including national holidays and personal leave days.
🎯 Skill Development & Training: Enhance your customer service and sales skills through company-sponsored training programs.
How to Apply? (Step-by-Step Guide)
Applying is quick and simple! Follow these steps to apply for the Customer Service Sales Representative role at E-Commerce Call Cave:
1️⃣ Update Your Resume: Ensure your resume is up to date with relevant customer service and sales experience.
2️⃣ Click “Easy Apply”: If you’re applying through LinkedIn, simply click “Easy Apply” to submit your application.
3️⃣ Submit Your Application via Email: You can also send your CV and cover letter to [Company Email Address] with the subject line “Application for Customer Service Sales Representative”.
4️⃣ Prepare for the Interview: Shortlisted candidates will be contacted for a telephonic or video interview. Be ready to discuss your skills, experience, and how you can contribute to our team.
5️⃣ Follow Up: If you haven’t heard back within a week, feel free to send a follow-up email to check the status of your application.
Frequently Asked Questions (FAQs)
🔹 1. Do I need prior experience for this role?
No, but previous experience in customer service, sales, or call centers is preferred. We provide training for new hires!
🔹 2. What is the salary range for this position?
The salary is market competitive, with added incentives based on performance. Exact details will be discussed during the interview.
🔹 3. What are the working hours?
This is a full-time position, and shifts may vary based on business needs.
🔹 4. Is remote work available?
Yes! This is a hybrid role, meaning you will work both from home and the office.
🔹 5. Are there any growth opportunities?
Absolutely! We encourage career growth and offer promotions based on performance.
🔹 6. What skills will I learn in this job?
You’ll gain experience in customer handling, sales techniques, problem-solving, negotiation, and e-commerce operations.
🔹 7. How can I prepare for the interview?
Brush up on your customer service and sales knowledge, and be prepared to answer scenario-based questions.
🔹 8. How long does the hiring process take?
It typically takes 1-2 weeks, including the application review, interview process, and final selection.
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