Systems Limited, a leading IT and digital solutions provider, is looking for a Customer Service Specialist (Patient Engagement) for an upcoming healthcare project. This role involves assisting patients during their medical visits, guiding them through digital patient engagement processes, and ensuring they have a smooth healthcare experience.
If you are passionate about healthcare, customer service, and patient care, and have strong communication skills, this is an excellent opportunity for you.
Job Responsibilities:
As a Customer Service Specialist (Patient Engagement), your key duties will include:
1. Clinic Setup & Preparation
- Arrive on time and set up your workstation with the provided tablet and other necessary tools.
- Ensure all apps and devices are working properly before patient interactions begin.
2. Patient Engagement & Assistance
- Approach patients in the waiting area and explain the benefits of using the healthcare app.
- Guide patients step-by-step through the app’s intake process, helping them enter their medical information.
3. Support During Consultations
- Accompany patients during their doctor consultations as needed.
- Document important examination details, diagnosis, and treatment plans in the app for future reference.
4. Post-Visit Summary & Patient Education
- Explain to patients how they can access their after-visit summaries through the app.
- Ensure they understand their prescribed treatments and follow-up instructions.
5. Feedback Collection & Reporting
- Conduct short interviews with patients to gather feedback about their experience using the app.
- Report common issues, suggestions, or areas of improvement to the management team.
This role requires excellent communication, patience, and empathy to assist patients effectively, ensuring they feel supported throughout their visit.
Qualifications:
To be a successful Customer Service Specialist (Patient Engagement), you should have:
1. Experience & Industry Knowledge
- Previous experience in healthcare, medical assistance, customer service, or pharmaceutical sales is preferred.
- Ability to understand and interpret medical consultations and relay key information to patients in an easy-to-understand manner.
2. Language & Communication Skills
- Proficiency in Urdu (spoken and written) to communicate with patients effectively.
- Basic English reading, writing, and typing skills for documentation and reporting.
- Strong interpersonal and communication skills to engage with patients from diverse backgrounds.
3. Technology Skills
- Comfortable using tablets, mobile apps, and digital tools for patient data entry and engagement.
- Ability to quickly learn and navigate new healthcare applications.
4. Personal Traits & Work Ethics
- Empathy & Patience: Ability to handle stressed or concerned patients with a calm and supportive approach.
- Independence & Adaptability: Willingness to work in different clinic environments and adapt to varying patient needs.
- Self-Sufficiency: Must have personal transportation for commuting to different clinics when required.
Benefits of Working at Systems Limited:
At Systems Limited, we value our employees and offer competitive benefits to ensure job satisfaction and career growth.
1. Competitive Salary & Compensation
- Attractive salary package based on experience and skills.
2. Career Growth & Learning Opportunities
- Hands-on experience in a healthcare technology project, offering valuable industry exposure.
- Opportunities to develop your customer service, healthcare, and technology skills.
3. Supportive Work Environment
- Work in a collaborative and innovative environment with a team of professionals dedicated to improving patient experiences.
4. Job Stability & Career Advancement
- Be part of Pakistan’s leading IT and digital services company, providing long-term career opportunities.
5. Employee Well-Being & Perks
- Work-life balance with standard 9 AM – 6 PM working hours.
- A chance to contribute to healthcare digital transformation, making a real difference in patient care.
How to Apply:
Follow these simple steps to apply for the Customer Service Specialist (Patient Engagement) role:
1. Prepare Your Resume
Make sure your resume highlights your customer service, healthcare, and technology experience.
2. Write a Cover Letter (Optional but Recommended)
A short cover letter explaining why you are the right fit for this role will enhance your application.
3. Submit Your Application
Send your resume via Easy Apply or submit your application through Systems Limited’s career portal.
4. Follow Up on Your Application
If you haven’t heard back within a week, follow up with a polite email to express your continued interest in the role.
Frequently Asked Questions (FAQs):
1. What does a Customer Service Specialist (Patient Engagement) do?
This role involves helping patients navigate digital healthcare apps, assisting during doctor consultations, and ensuring they understand their treatment plans.
2. Do I need prior healthcare experience?
While prior experience in healthcare, pharmaceuticals, or medical assistance is preferred, candidates with strong customer service skills and a willingness to learn will be considered.
3. What are the working hours?
This is a full-time, on-site role with standard working hours from 9 AM to 6 PM.
4. What language skills are required?
Candidates must be fluent in Urdu (spoken and written) and have basic proficiency in English (reading, writing, and typing).
5. Is this a remote job?
No, this position is on-site at different clinic locations in Karachi.
6. Do I need my own transport?
Yes, candidates must have their own transportation to commute to different clinic locations.
7. How can I apply for this job?
You can apply via Easy Apply on LinkedIn or through Systems Limited’s official website.
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