The Customer Success Manager will act as the primary point of contact for a portfolio of clients, helping them achieve their business objectives by effectively leveraging Devsinc’s products and services. This role involves a mix of customer engagement, project coordination, and strategic alignment to ensure seamless software delivery and superior customer experiences.

Key Responsibilities

Customer Engagement

Manage a portfolio of 15-20 customers, acting as their main point of contact.
Address inquiries, resolve issues, and provide guidance on best practices for software usage.
Collaborate with sales, marketing, and product teams to streamline operations and improve customer experience.
Serve as a trusted advisor to customers, fostering strong, long-lasting relationships.

Customer Success Execution

Implement strategies to improve customer satisfaction (CSAT), reduce churn, and maximize customer lifetime value.
Advocate for customers’ needs within internal teams.

Software Delivery Coordination

Work with software development, QA, and deployment teams to ensure smooth delivery of solutions.
Monitor project timelines and deliverables, ensuring alignment with customer expectations.

Market and Customer Insights

Use HubSpot to maintain accurate records of customer interactions, projects, and feedback.
Collect and analyze customer feedback to identify trends and opportunities for improvement.

Service and Product Alignment

Ensure customer expectations align with company goals and deliverables.
Provide feedback to influence product development and prioritize customer-requested features.

Revenue Optimization and Renewals

Identify upselling and cross-selling opportunities to align customer needs with available solutions.
Assist in renewal discussions to drive retention and expansion rates.

Qualifications

Education and Experience

Bachelor’s degree in Business Administration, Marketing, or related field.
Minimum of 3 years of experience in account management, customer success, business development, or pre-sales roles.

Skills and Competencies

Strong verbal and written communication skills.
Proven ability to build relationships and establish trust with key stakeholders and customers.
Excellent presentation and client-facing skills.
Experience managing multiple projects and collaborating with cross-functional teams.
Proficiency with tools like HubSpot and other CRM systems is a plus.

Benefits

Competitive salary package.
Opportunity to work with a leading software solutions company.
Collaborative work environment focused on innovation and growth.
Professional development opportunities to advance your career.
Access to state-of-the-art tools and technologies.

Application Instructions

Interested candidates should submit their CVs to [Insert Email Address Here] or apply online via our website. Please ensure your application includes:

A detailed resume highlighting relevant experience and qualifications.
Any certifications or training relevant to the role.

Author
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Asad Hameed

Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.

Customer Success Manager