Apparel Island Mfg, a leading provider of custom label services for streetwear brands, influencers, and celebrities globally, is looking for a skilled and passionate Customer Support Specialist. Located in Lahore, we are committed to delivering excellence in fashion customization services. As a member of our team, you will provide exceptional customer service and ensure every customer interaction reflects our high standards. If you’re excited to be a part of a vibrant, fast-paced industry, this is the role for you.
Responsibilities
- Customer Service: Respond to customer inquiries and issues with a focus on providing an exceptional experience.
- Problem Solving: Identify, troubleshoot, and resolve customer concerns efficiently and effectively.
- Communication: Maintain clear, concise, and professional communication with customers through various channels (phone, email, chat, etc.).
- Product Knowledge: Provide detailed and accurate information about products, services, and processes.
- CRM Systems: Utilize CRM tools and ticketing systems to track, manage, and resolve customer requests in a timely manner.
- Customer Satisfaction: Follow up with customers to ensure issues have been resolved and that they are satisfied with the resolution.
- Collaboration: Work closely with other teams (e.g., sales, production) to ensure timely and accurate delivery of customer needs.
- Reporting: Document all customer interactions and feedback, maintaining accurate records to support ongoing improvements.
Qualifications
- Education: High school diploma or equivalent; Bachelor’s degree in a related field is a plus.
- Experience: Proven experience in customer support or technical support, preferably in a similar industry such as fashion, e-commerce, or manufacturing.
- Skills: Strong interpersonal and communication skills (both verbal and written).
- Problem-Solving: Excellent analytical skills and the ability to resolve customer issues swiftly and effectively.
- Attention to Detail: Ability to identify problems accurately and provide efficient solutions.
- Tech-Savvy: Experience with CRM software and ticketing systems is a plus.
- Customer-Focused: Strong dedication to customer satisfaction and a proactive approach to resolving issues.
Benefits
- Competitive Salary based on qualifications and experience.
- Health and Wellness Benefits: Access to comprehensive health insurance.
- Leave Benefits: Paid sick leave, annual leave, and casual leave.
- Career Development: Opportunities for professional growth and advancement within the company.
- Dynamic Work Environment: Be part of an exciting industry and a passionate, supportive team.
- Employee Discounts on company products and services.
- (Additional perks and benefits to be discussed during the interview.)
Application Instructions
Interested candidates should:
- Submit their updated CV, including relevant work experience, qualifications, and certifications, to email address
- Apply online via our official website at website.
- Please ensure your CV is complete and reflects your experience in customer service or related fields.
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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