G&M Salon Apparel is seeking passionate and customer-focused individuals to join our team as Non-Voice/Voice Customer Support Agents. In this role, you will be responsible for delivering exceptional customer service across multiple channels, ensuring a seamless experience for our clients. This is an exciting opportunity to work with a dynamic team in a fully remote environment while growing your career in customer support.

Key Responsibilities

Provide outstanding support through voice (phone) and non-voice (email, chat) channels.
Actively listen to customer concerns and offer tailored solutions in a timely manner.
Troubleshoot and resolve customer issues effectively, maintaining professionalism under pressure.
Gather customer feedback and collaborate with the team to improve processes and services.
Maintain accurate records of interactions and follow up to ensure issue resolution.
Work collaboratively with team members to create a supportive and efficient work environment.

Candidate Qualifications

Required Skills and Experience:

1-2 years of experience in customer service or a related field.
Excellent communication skills, both written and verbal, with a customer-centric approach.
Strong problem-solving skills and the ability to remain calm and professional in challenging situations.

Preferred Skills:

Familiarity with support software such as Zendesk or Freshdesk.
Experience with eCommerce platforms or CRM systems.
Proficiency in Excel or Google Sheets for tracking and reporting data.

Technical Requirements:

A personal computer or laptop with a reliable internet connection (minimum 15 Mbps upload/download speeds).
A backup internet connection with at least 10 Mbps speed is required upon employment.

Benefits and Perks

Competitive Pay: Starting at $3-4 USD per hour.
Paid Time Off: Enjoy time off for personal and professional rejuvenation.
Health and Dental Insurance: Comprehensive coverage for you and your family.
Performance Bonuses: Earn bonuses for exceptional performance.
Fully Remote Work: Work from the comfort of your home permanently.
Company Welcome Kit: Receive a welcome package to start your journey with G&M Salon Apparel.

Application Instructions

To apply, visit the following link: https://bit.ly/cs-application-link
Enter the application code: JAZZHR.

Additionally, candidates are encouraged to submit their CV, highlighting relevant experience, qualifications, and certifications. Applications submitted through the provided link will be prioritized.

Author
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Asad Hameed

Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.

Non-Voice/Voice Customer Support Agent