Techpeople247 is seeking a dedicated Service Delivery Specialist to join our team in Lahore, Punjab, Pakistan. In this role, you will play a pivotal part in driving the delivery of IT services and solutions, ensuring they meet the needs and expectations of our clients. If you have a passion for delivering top-notch service, fostering strong client relationships, and working in a fast-paced environment, we invite you to apply!
Responsibilities
- Service Delivery Management:
Lead and oversee the service delivery processes, ensuring seamless operations and customer satisfaction. - Client Relationship Management:
Build, maintain, and enhance relationships with key clients, ensuring they are highly satisfied with the services provided. - Coordination with Internal Teams:
Collaborate with internal teams to ensure timely and efficient project execution. - Quality Assurance & Continuous Improvement:
Monitor service delivery outcomes and provide feedback for continuous improvement. Ensure services consistently meet client requirements. - Customer Feedback and Reporting:
Gather client feedback to improve service delivery and report performance metrics to senior management. - Issue Resolution:
Handle client inquiries and issues, providing timely solutions and troubleshooting where necessary. - Documentation:
Maintain proper documentation of service delivery reports and records, ensuring clear and accurate records are always available. - Team Collaboration:
Support and communicate with relevant departments, ensuring internal alignment and successful delivery of services.
Qualifications
- Educational Requirements:
Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent work experience. - Experience:
3-5 years of proven experience in service delivery, customer support, or a similar role within the IT industry. Experience in recruitment is a plus. - Key Skills:
- Strong problem-solving and analytical skills.
- Ability to manage client expectations and deliver high-quality services.
- Excellent communication and interpersonal skills to maintain strong relationships with clients and internal teams.
- Proficient in using CRM tools and MS Office Suite.
- Personal Attributes:
- High level of self-motivation and accountability.
- Ability to multitask in a fast-paced environment.
- Strong organizational skills and attention to detail.
Benefits
- Competitive salary package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Health and wellness benefits (discuss during the interview).
- Flexible work options where applicable (discuss during the interview).
- Opportunity to work with an experienced and motivated team.
Application Instructions
Interested candidates are encouraged to submit their CV via email
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
Latest posts by Asad Hameed (see all)
- Associate Product Manager (Scrum Master) – Join BoolMind in Lahore - January 23, 2025
- Sr. Factory Reporting & Operations Specialist – Haier Pakistan - January 23, 2025
- Senior Education Consultant – ABN Overseas Education - January 23, 2025
Apply for this job