Ibrahim Associates is looking for a dedicated and skilled Utilities Customer Service Representative to join their team in Faisalabad. This position is ideal for individuals with excellent communication skills who thrive in customer service environments. The successful candidate will manage customer inquiries, resolve complaints, and ensure customers have the information they need about the company’s utilities services.
Key Responsibilities
- Customer Inquiries:
Respond to customer queries in a professional manner, providing accurate information about utility services. - Complaint Resolution:
Handle and resolve customer complaints efficiently, ensuring customer satisfaction. - Customer Records:
Maintain and update customer records accurately in the system. - Order Processing:
Process customer orders related to utilities, ensuring accuracy and timeliness. - Customer Satisfaction:
Work to ensure high levels of customer satisfaction by providing quality service. - Team Collaboration:
Coordinate with team members to deliver effective and timely support.
Qualifications
- Communication Skills:
Excellent verbal and written communication skills for effective customer interaction. - Problem-Solving Abilities:
Strong problem-solving skills to handle challenging situations. - Customer Focus:
A positive and customer-centric attitude. - Teamwork:
Ability to collaborate well within a team and maintain a harmonious work environment. - Technical Proficiency:
Proficiency in using customer service software and tools to manage customer interactions. - Educational Qualifications:
A high school diploma or equivalent is required. Additional certifications or education in customer service or relevant fields are a plus.
Benefits
- Competitive Salary:
Enjoy a competitive salary with potential performance-based incentives. - Health Benefits:
Medical insurance and wellness programs (discussed during the interview). - Career Growth:
Opportunities for career development and progression within the company. - Team Environment:
A supportive and friendly team working atmosphere to help you thrive.
Application Instructions
Interested candidates are encouraged to apply using the following methods:
- Submit your CV via email
- Apply online via the company website
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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