IT Support Engineer - Associate

IT Support Engineer – Associate

We are seeking a highly capable IT Support Engineer – Associate to join our team at A.F. Ferguson & Co., a member firm of the PwC network. As part of the Internal Firm Services (IFS) team, you will provide technical support and ensure optimal performance of the company’s IT infrastructure. You’ll play a vital role in maintaining smooth operations by resolving technical issues, monitoring system performance, and assisting in implementing new technologies.


Responsibilities

In this role, your key duties will include:

  • Providing IT support to staff and resolving logged errors promptly.
  • Consulting with IT managers and other departments to align support efforts.
  • Monitoring the performance metrics of hardware, software, and systems.
  • Upgrading and maintaining computer hardware and software.
  • Maintaining and securing company databases and systems.
  • Documenting processes, running diagnostic tests, and troubleshooting issues.
  • Staying updated with the latest technological advancements and IT trends.
  • Enhancing overall system performance and ensuring compliance with organizational IT standards.

Qualifications

Minimum Requirements:

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
  • Experience: Minimum of 1 year of experience as an IT Support Engineer or in a similar role.
  • Technical Skills:
    • In-depth knowledge of computer hardware, software, and networks.
    • Proficiency in IT helpdesk systems and process documentation.
    • Ability to analyze performance metrics and implement solutions.
  • Soft Skills:
    • Exceptional interpersonal and communication abilities.
    • Strong problem-solving skills and a proactive approach.
    • Capability to handle confidential information with professionalism.

Benefits

Joining A.F. Ferguson & Co. as an IT Support Engineer offers:

  • Competitive salary commensurate with experience and qualifications.
  • Opportunities for professional growth and advancement within a reputable organization.
  • Access to training and certifications to enhance your IT expertise.
  • A collaborative work environment that values innovation and teamwork.
  • Additional benefits to be discussed during the interview.

Application Instructions

To Apply: Interested candidates are invited to submit their CV to the company’s official online portal or email their application with the subject line: Application for IT Support Engineer – Associate.

Important Notes:

  • Ensure your CV includes relevant work experience, certifications, and technical skills.
  • Application deadline: January 15, 2025.
Asad Hameed
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