Assistant Operations Manager

Assistant Operations Manager

Asad Hameed

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Topics we cover!
1 Responsibilities
2 Qualifications
3 Benefits
4 Application Instructions

Abacus is a fast-growing company committed to excellence in operational efficiency and customer satisfaction. We are currently seeking an Assistant Operations Manager to support the Operations Manager in optimizing business operations. This full-time, on-site role involves overseeing day-to-day operational tasks, supervising staff, and ensuring smooth workflows. As an Assistant Operations Manager, you will contribute to operational improvements, monitor performance metrics, and act as a liaison between teams and senior management.

Responsibilities

As an Assistant Operations Manager, your duties will include:

  • Staff Management: Overseeing staff performance, addressing operational challenges, and assisting in staff training and development to ensure a high-performing team.
  • Process Improvement: Identifying areas for operational efficiency improvements and implementing strategies to enhance workflow and resource utilization.
  • Inventory and Supply Chain Management: Monitoring inventory and managing supply chains to ensure efficient operations.
  • Resource Allocation: Ensuring optimal use of human and material resources, minimizing waste, and improving productivity.
  • Performance Analysis: Analyzing key performance indicators (KPIs) to track efficiency and meeting performance targets.
  • Reporting: Preparing detailed reports and presentations on operations, performance metrics, and business status for senior management.
  • Customer Relations: Addressing escalated customer concerns and ensuring customer satisfaction with services.
  • Compliance & Quality Assurance: Ensuring adherence to company policies and regulations and participating in audits and quality checks.
  • Collaboration: Acting as a liaison between teams and senior management to foster a collaborative environment and maintain smooth operations.

Qualifications

Candidates for this role should meet the following qualifications:

  • Education: A Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field is preferred.
  • Experience:
    • Minimum 2-3 years of experience in an operations management role, particularly within the BPO industry.
    • Experience managing teams and driving operational efficiency in a fast-paced environment.
  • Skills and Competencies:
    • Strong leadership skills, with the ability to motivate and guide teams.
    • Problem-solving abilities to efficiently address operational challenges.
    • Exceptional communication skills, both verbal and written.
    • Excellent organizational and multitasking abilities, with the capacity to manage multiple priorities effectively.
    • Analytical mindset and ability to leverage data in decision-making.
    • Proficiency in ERP systems, Microsoft Office Suite, or similar industry tools.
  • Work Schedule: Must be available for night shifts (discussed during the interview).
  • Location: This is an on-site position in Lahore.

Benefits

Joining Abacus comes with a comprehensive benefits package:

  • Salary: Competitive salary range of Rs. 150,000 – Rs. 180,000 per month, based on experience and knowledge.
  • Professional Growth: Opportunities to grow within a dynamic organization and further develop management skills.
  • Performance Incentives: Salary increment and performance-based bonuses.
  • Work Environment: Collaborative and friendly workplace culture.
  • Work-Life Balance: Support for work-life balance with paid time off.
  • Health Benefits: Health insurance coverage and wellness initiatives.

Application Instructions

Interested candidates are encouraged to apply

Asad Hameed
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