As a Service Manager, you will be responsible for managing all service operations at Suzuki Mini Motors. This includes coordinating service appointments, handling customer inquiries, optimizing service processes, and supervising the service staff. You will ensure that customer satisfaction remains a top priority while leading continuous improvements within the service department. You will also manage day-to-day activities to ensure the smooth running of the service facility.
Key Responsibilities
- Oversee Service Operations: Manage all aspects of service delivery, ensuring high-quality services are provided to customers.
- Staff Management: Supervise, guide, and train service team members to ensure effective performance and customer satisfaction.
- Customer Satisfaction: Resolve customer complaints, address service-related issues, and ensure timely resolution to maintain high customer retention rates.
- Scheduling & Coordination: Coordinate appointments, manage workloads, and ensure service operations run efficiently.
- Quality Monitoring: Ensure that all service processes meet high-quality standards and implement improvements where needed.
- Inventory Management: Track and manage inventory levels of service-related parts and supplies, ensuring proper stock availability.
- Reporting: Maintain service records, monitor performance metrics, and report on service quality and department performance to senior management.
Qualifications
- Education:
- B.Tech (Bachelor of Technology) with 5+ years of experience in the automotive industry.
- OR DAE (Diploma of Associate Engineering) with 8+ years of experience in the automotive industry.
- Experience: A solid track record of experience in automotive service management with a strong focus on service operations and customer satisfaction.
- Skills:
- Strong service coordination and problem-solving abilities.
- Exceptional communication and interpersonal skills to manage customer relationships and lead a team effectively.
- Proficient in leadership and decision-making to guide the team in handling challenges.
- Multitasking capabilities with the ability to work well under pressure and meet tight deadlines.
- Other Skills: Knowledge of automotive service practices, excellent organizational skills, and attention to detail.
Benefits
- Competitive Salary: Attractive salary package based on qualifications and experience.
- Health Benefits: Access to health and wellness programs.
- Growth Opportunities: Opportunities for professional development and career growth within the company.
- Work Environment: Dynamic and collaborative work atmosphere that emphasizes teamwork and innovation.
Application Instructions
Interested candidates should submit their CV to the email address provided below or apply online through our official website. Please ensure your CV includes relevant work experience, qualifications, and certifications that match the role’s requirements.
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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