GrowthRise Solutions is seeking 3 passionate and motivated E-commerce Customer Service Representatives to join our team. This is a full-time position located at our Bahria Town Phase 7 office. The successful candidates will play a key role in providing exceptional customer service and support to our e-commerce clients. This is an exciting opportunity for individuals who enjoy helping others, have strong communication skills, and are ready to thrive in a fast-paced office environment.
Key Responsibilities
- Customer Support:
Respond promptly and professionally to customer inquiries through email, live chat, and phone to resolve issues and ensure satisfaction. - Order Management:
Assist in processing returns, handling exchanges, and ensuring accurate order fulfillment by maintaining proper tracking and records. - Live Chat Assistance:
Engage with customers through live chats to answer inquiries, troubleshoot account-related issues, and provide updates as needed. - Data Entry & Management:
Enter and manage customer data, orders, and interactions using various systems and tools. - Technical Proficiency:
Utilize Microsoft Office applications (Excel and Word) to manage customer service activities and report tracking.
Qualifications
- Education:
A Bachelor’s degree in any field. - Experience:
Prior experience in customer service, preferably in the e-commerce industry (eBay experience is a plus). - Skills:
- Strong communication skills, both written and spoken.
- Proficiency in Microsoft Excel and Word.
- Tech-savvy with a comfort level in using computer applications.
- Other Requirements:
- Ability to commute daily to Bahria Town Phase 7 (on-site, not remote).
- Ability to bring your own laptop (BYOL) to work daily.
- A positive attitude and the ability to work collaboratively in a team environment.
Benefits
- Training:
On-the-job training for candidates who meet the basic qualifications. - Professional Growth:
A supportive team and an opportunity to grow with the company as you enhance your customer service skills. - Competitive Environment:
Join an enthusiastic team in a fast-paced and dynamic work environment.
Application Instructions
Interested candidates should submit their CV via email or apply online through our website.
- Email: Send your CV
- Apply Online: Alternatively, submit your application directly through the company’s website.
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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