Future Talent Wanted – E-commerce Associate

Future Talent Wanted – E-commerce Associate

Asad Hameed

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Topics we cover!
1 Key Responsibilities
2 Qualifications
3 Benefits
4 Application Instructions

British American Tobacco (BAT) is evolving rapidly into a global multi-category business. With innovative products like VELO, VUSE, and GLO, BAT is on a mission to decrease the health impact of its industry. As part of this ambitious journey, BAT Pakistan is excited to announce a future opportunity for an E-commerce Associate based in Lahore.

While this role is not immediately available, BAT is currently gathering applications in anticipation of upcoming hiring needs and opportunities. If you are a strong fit, BAT will reach out to you for the next steps.

Key Responsibilities

  • E-commerce Operations: Support the day-to-day management and maintenance of BAT’s e-commerce websites, ensuring the sites are functioning effectively on both desktop and mobile platforms.
  • Sales Tracking and Performance: Monitor daily e-commerce sales performance and collaborate with distributors and fulfillment agencies to ensure seamless order fulfillment and customer satisfaction.
  • Site Maintenance: Conduct daily site checks for technical issues, raise any concerns with the IDT team, and follow up on any glitches to ensure smooth operations.
  • Order Management: Handle orders, track stock movement between distributors and fulfillment agencies, and ensure timely fulfillment to avoid any out-of-stock (OOS) situations.
  • Reporting & Reconciliation: Generate weekly and monthly e-commerce performance reports and reconcile sales, VAT returns, and invoices with relevant partners.
  • Customer Relationship Management: Work with customer care agencies to handle inquiries, complaints, and compensation requests within allocated budgets.
  • Collaboration: Partner with various internal teams and external stakeholders, including agencies and suppliers, to manage site issues, product availability, and operations.

Qualifications

  • Education: Bachelor’s degree in Business Administration, Marketing, or a relevant field.
  • Experience: Minimum of 2 years of experience in e-commerce operations or related fields, preferably in managing online store operations (e.g., Shopify storefront management).
  • Skills:
    • Strong problem-solving, troubleshooting, and analytical skills.
    • Excellent communication and interpersonal skills.
    • Ability to work collaboratively with both local and international teams.
    • Prior experience working with overseas clients and agencies is an added advantage.

Benefits

  • Competitive Salary & Annual Performance Bonus: Market-leading compensation package with a performance-based annual bonus (subject to eligibility).
  • Health & Wellness: A range of health benefits tailored to your needs.
  • Work-Life Balance: BAT offers flexible working hours to ensure a healthy balance between personal and professional life.
  • Professional Growth: Access to personalized online learning platforms and leadership development programs.
  • Inclusion & Diversity: BAT is committed to creating an inclusive work environment where diversity is celebrated. Gender, nationality, and personal background are never obstacles to your success at BAT.
  • Additional Incentives: Flexible holiday plans, transportation support, and a positive working atmosphere to thrive and grow.

Application Instructions

Interested candidates should submit their CV via the provided application link or email address. Make sure your CV includes:

  • Relevant work experience demonstrating expertise in e-commerce operations, sales tracking, and site maintenance.
  • Qualifications and certifications that align with the role.
  • Any experience working with e-commerce platforms, particularly Shopify or similar tools.
Asad Hameed
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