Topdot is currently seeking a motivated Sales and Service Specialist to join our team in Lahore. As a key player in our Business Development department, you will be responsible for developing strong customer relationships, nurturing sales leads, and ensuring excellent customer service post-sale. This role offers a unique opportunity to work in a fast-paced, dynamic environment with potential for career growth and development.

Key Responsibilities

Lead Nurturing and Qualification

Engage with marketing-qualified leads (MQLs) through personalized outreach via email, phone calls, and follow-ups to understand their needs.
Qualify leads by evaluating factors such as budget, decision-making authority, and timeline, converting them into sales-qualified leads (SQLs).
Establish and maintain strong connections with potential clients, guiding them through the decision-making process.

Collaboration with Marketing and Sales

Collaborate with marketing teams to stay informed about lead sources, campaign performance, and prospect profiles.
Provide valuable insights to Account Executives (AEs) to support call preparation and closing strategies.

Pipeline Management

Accurately document all lead interactions in CRM tools, ensuring proper follow-ups and opportunities.
Regularly report on lead engagement and conversion rates, optimizing strategies for better results.

IT Service Knowledge & Communication

Develop a deep understanding of the company’s offerings, especially in software development and IT services.
Use consultative communication skills to educate leads on our services’ value, addressing concerns and guiding them toward conversion.

Qualifications and Skills

Experience:
- A minimum of 5 years of experience in sales development, pre-sales, or lead nurturing within the tech services or B2B industries.
- Proven success in pre-sales activities, including technical project demonstrations and proposal writing.
Skills:
- Strong communication skills, both verbal and written, with the ability to engage and persuade leads effectively.
- Proficiency with CRM software such as Salesforce, HubSpot, and LinkedIn Sales Navigator for lead management.
- Goal-oriented mindset with the ability to exceed KPIs related to lead conversion and engagement.
- Ability to work in a team-oriented environment, collaborating closely with both marketing and sales teams.
Preferred Qualifications:
- Bachelor’s degree in Business, Marketing, Computer Science, or related fields.
- Experience with web services or custom software development sales, especially to US-based clients.
- Demonstrated ability to nurture and close leads, with a consultative approach to sales.
- Fluency in English.

Benefits

Competitive salary with potential for bonuses.
Growth opportunities within a dynamic and fast-paced industry.
Collaborative work environment with cross-functional teams.
Comprehensive learning and development resources.

How to Apply

To apply, please send your CV and portfolio (if available) to hr@topdot.pk or mabdullah@topdot.pk. Be sure to include “Sales and Service Specialist” in the subject line of your email.

Author
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Asad Hameed

Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.

Sales And Service Specialist