NexusMart Tech Co. is seeking a dedicated Call Support Agent to join our team in Lahore. As a Call Support Agent, you will play a key role in providing excellent customer service by addressing customer inquiries, offering product information, resolving issues, and ensuring that every customer interaction meets the highest standards. This is an on-site full-time position, providing you the opportunity to work in a fast-paced and dynamic environment while contributing to our mission of delivering exceptional service to our customers.
Key Responsibilities
- Inbound Call Handling:
- Manage incoming calls professionally, offering assistance and resolving customer issues in a timely manner.
- Customer Inquiries:
- Provide accurate and detailed product information, answer questions, and address customer needs effectively.
- Issue Resolution:
- Resolve customer complaints and concerns through troubleshooting and providing appropriate solutions or directing inquiries to relevant departments.
- Customer Satisfaction:
- Ensure high levels of customer satisfaction by handling inquiries efficiently, following up as needed, and going above and beyond to meet customer expectations.
- Documentation:
- Accurately document customer interactions, maintain detailed records of conversations, and track resolved issues in call center software or CRM systems.
- Feedback Collection:
- Collect and relay customer feedback to the team for improving products or services.
- Team Collaboration:
- Work closely with other departments to coordinate efforts in resolving customer inquiries and enhancing service quality.
Qualifications
- Education:
- Minimum of a high school diploma; Bachelor’s degree preferred, especially in related fields (Business, Communications, etc.).
- Skills:
- Strong communication and interpersonal skills to interact effectively with customers.
- Multitasking abilities to manage multiple customer interactions simultaneously without compromising quality.
- Excellent problem-solving skills and a detail-oriented approach to addressing issues.
- Basic knowledge of customer service principles and practices is essential.
- Technology Proficiency:
- Familiarity with call center technology and customer relationship management (CRM) software.
- Basic proficiency in using Microsoft Office Suite (Excel, Word, etc.).
- Experience:
- Previous experience in a call center or customer support role is a plus, but not mandatory.
Benefits
- Competitive Salary:
- Enjoy a competitive salary with benefits based on your experience and performance.
- Professional Development:
- Access to training programs and growth opportunities within NexusMart Tech Co. for career advancement.
- Health and Wellness:
- Comprehensive medical benefits (discuss during interview).
- Supportive Work Environment:
- A collaborative and engaging team environment that fosters personal and professional growth.
- Flexible Hours:
- Opportunities to work in shifts to balance work and life commitments (discuss during the interview).
Application Instructions
Interested candidates should carefully follow these application instructions:
- Submit Your CV: Please email your CV
Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.
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