At Topdot, we are committed to enhancing the performance and functionality of eCommerce platforms. As a Technical Business Analyst, your key focus will be to optimize the technical aspects of platforms such as Shopify, WordPress, Magento, WooCommerce, and BigCommerce. You will collaborate with development, UX, and product teams to deliver technical solutions that boost performance and revenue outcomes. The ideal candidate will have a deep understanding of eCommerce system architectures and technical troubleshooting skills.
Key Responsibilities
As a Technical Business Analyst in the eCommerce domain, you will:
- Conduct Technical Analysis of eCommerce Platforms: Analyze platforms (e.g., Shopify, Magento, WooCommerce) to identify performance bottlenecks and areas for optimization.
- Technical Requirement Gathering: Collaborate with cross-functional teams, including developers, system architects, and product owners, to gather and document detailed technical and business requirements. Create essential documentation such as Business Requirements Documents (BRD), Functional Requirements Documents (FRD), Technical Requirements Documents (TRD), System Architecture Diagrams, and Integration Specifications.
- System Mapping & Architecture: Develop and maintain system architecture diagrams to map out the entire eCommerce ecosystem, including integrations with payment gateways, inventory systems, APIs, and third-party tools.
- API Integration Management: Analyze and optimize API integrations across various platforms and third-party systems (CRM, ERP, PIM) to ensure optimal data flow, synchronization, and overall system performance.
- Customer Journey Optimization: Work with UX and development teams to optimize technical components of the customer journey, focusing on aspects like load time, responsiveness, and technical performance across devices.
- Security & Compliance: Ensure that eCommerce platforms are secure and meet data privacy and compliance standards, especially in regard to sensitive user and payment data.
Qualifications
The ideal candidate should have:
- 6+ years of experience as a Technical Business Analyst with a focus on eCommerce projects.
- Proven experience working with eCommerce platforms such as Shopify, WordPress, Magento, WooCommerce, BigCommerce, and related tools.
- Strong background in API integrations and a deep understanding of system architecture in an eCommerce context.
- Familiarity with security, compliance, and data privacy standards within the eCommerce space.
- Strong communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
- Ability to work independently and collaboratively in a fast-paced environment.
- Excellent problem-solving and analytical skills with a keen attention to detail.
- Proven track record of analyzing technical components and providing solutions for complex eCommerce challenges.
Benefits
Joining Topdot offers a competitive benefits package:
- Competitive Salary based on experience.
- Professional Growth opportunities and exposure to cutting-edge eCommerce technologies.
- Collaborative and dynamic team environment.
- Exposure to various eCommerce platforms and projects across diverse industries.
- Opportunity to work in a forward-thinking, results-driven company.
How to Apply
If you meet the qualifications and are excited about shaping the future of eCommerce, please submit your resume and provide examples of past eCommerce projects where you successfully analyzed technical challenges and provided solutions.
Application Process:
- Submit your CV to hr@topdot.pk or mabdullah@topdot.pk with the subject line “Application for Technical Business Analyst – eCommerce”.
- Alternatively, you may apply online through our website.
Application Deadline: Ongoing (apply soon!)
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