Introduction to the Job

Crown Group is looking for a Technical Support Engineer to join our team in Karachi. If you have experience in troubleshooting, customer support, and electrical or electronics engineering, this is a great opportunity for you to work with a well-established company in the industry.

As a Technical Support Engineer, you will handle customer queries related to solar inverters, VFDs, and batteries. You will provide real-time technical assistance via calls and the CRM system. If you have a passion for problem-solving and strong communication skills, we encourage you to apply.

Key Responsibilities

As a Technical Support Engineer, you will be responsible for:

1. Customer Support & Troubleshooting

Handling customer queries and complaints related to solar inverters, VFDs, and batteries.
Diagnosing and resolving technical issues through calls, emails, and the CRM system.
Guiding customers through remote troubleshooting to help them fix product issues.

2. Technical Assistance & Documentation

Logging all customer interactions in the CRM system for tracking and follow-ups.
Providing detailed reports on recurring technical issues and suggesting improvements.
Collaborating with the engineering and product teams to identify long-term solutions.

3. Process Improvement

Recommending better support strategies based on customer feedback.
Keeping up-to-date with product updates to offer the best support.
Assisting in training programs for new technical support team members.

Qualifications & Skills

Education & Experience

✅ Degree: Bachelor’s in Electrical or Electronics Engineering.
✅ Experience: Minimum 1 year of experience in technical support or a similar role.

Technical & Soft Skills

✔️ Strong problem-solving and troubleshooting skills.
✔️ Excellent communication skills (both written and verbal).
✔️ Ability to handle pressure and manage multiple support requests.
✔️ Familiarity with CRM software (preferred, but training will be provided).
✔️ A proactive attitude towards customer satisfaction and technical improvements.

Benefits of Working with Us

Working at Crown Group comes with several benefits, including:

💰 Competitive Salary: Market-competitive compensation based on experience.
📈 Career Growth: Opportunity to work with industry leaders and gain hands-on experience in technical support.
🎓 Training & Development: On-the-job training to enhance your technical expertise and customer handling skills.
🌟 Supportive Work Environment: A dynamic and collaborative team to work with.
🕒 Rotational Shift Options: Flexibility in work schedules, including night shifts for those who prefer late hours.
🏆 Recognition & Rewards: Performance-based incentives and bonuses.

How to Apply

If you meet the qualifications and are ready to join a fast-growing company, follow these steps to apply:

1️⃣ Update Your Resume: Highlight your technical support experience, problem-solving skills, and educational background.
2️⃣ Write a Cover Letter: Explain why you are a good fit for this role and how your skills align with the job requirements.
3️⃣ Submit Your Application: Send your resume and cover letter through the company’s official job portal or LinkedIn Easy Apply.
4️⃣ Interview Process: If shortlisted, you will be invited for an interview to discuss your technical knowledge and customer support experience.

Frequently Asked Questions (FAQs)

1. What products will I provide support for?

You will primarily handle solar inverters, VFDs, and batteries, troubleshooting customer issues and guiding them through solutions.

2. Do I need prior experience in technical support?

Yes, at least one year of experience in a technical support or engineering role is required.

3. Is this a remote or on-site job?

This is a full-time, on-site job based in Port Qasim, Karachi.

4. Are night shifts mandatory?

Yes, this role requires rotational shifts, including night shifts (9:00 PM – 6:00 AM).

5. Will training be provided?

Yes, we provide training on CRM software and company-specific support protocols.

If you have a strong technical background, a passion for customer support, and the ability to troubleshoot complex issues, apply today!

Author
Recent Posts

Asad Hameed

Asad Hameed is an inspiring professional who advanced from salesman to Managing Director of a renowned print media company with 200 employees in just eight years. His journey reflects his ability to align personal skills and education with career goals, showcasing exceptional dedication and strategic growth. Asad’s expertise lies in helping others unlock their potential, craft impactful job applications, and achieve success. His story serves as a guide for professionals striving to excel in competitive industries.

Technical Support Engineer